Sakshi Sharma

• Second year in Computer Information Systems at KPU.
• Excellent knowledge of networking concepts that include LAN, WAN, and IP technologies.
• Proficient in hardware troubleshooting and maintenance as well as software development in Python and Java.
• Proven ability to resolve complex tasks, with great time-management skills.
• Strong communication and interpersonal skills and quick learner with the ability to collaborate with teams.

 Work Experience

    App Developer

    Techiosoft Systems Ltd., Burnaby BC

     2023-Current

• Creating software applications in a test-driven development environment.
• Updating technical documentation, product specifications, and technical training materials.
• Delivering support training to help customers learn key features.
• Conducting scheduled system upgrades to maximize performance.
• Led essential system upgrades, enhancing performance which is resulting in a more reliable and robust software environment for end-users.
• Created and implemented software applications that boosted efficiency by 20% and garnered a 85% satisfaction rate from internal teams and clients for improved user experience.

     Computer Agent

    Best Buy, Richmond BC

     May 2023- Current

• Gaining extensive knowledge in data entry, analysis, and reporting.
• Managing time efficiently to complete all tasks within the deadlines provided.
• Assisting customers with finding the best laptop suited to their needs.
• Working flexible hours when required.
• Knowledge about the latest technology, both hardware and software.
• Efficiently acquired and integrated new software tools, boosting team efficiency by 25%.
• Commended for exceptional customer service, driving a 98% satisfaction rate, and boosting sales through personalized laptop recommendations.