About Samantha Helene Beaudoin:
An analytically-minded Zoology BSc graduate seeking employment to further furnish a varied skill set. With over ten years’ experience in a diverse range of customer-facing roles, I am energetic, driven and dependable. Highly self-motivated, I have a proven track record of working to competing project deadlines and of utilizing a range of media to best analyze and present results. I am very proficient in the use of Microsoft Office and the Google Workspace suite.
Experience
Glengower Inn and Pub : Front of House Services
June 2020 - October 2022, Aberystwyth, Wales
- Tailoring guest experience using extensive product and service knowledge to optimize customer success
- Focused sales and upselling to meet monthly revenue targets
- Answered and directed incoming calls regarding hotel maintenance requests, booking enquiries and general pub enquiries
- Monitored and maintained stock levels during shift to ensure seamless service delivery, conducted inventory reports and oversaw waste and recycling records
- Task prioritization to ensure smooth and efficient meal service and excellent customer service in a very fast-paced environment
VIA Rail Canada : Station Services Attendant
Feb 2019 - September 2019, Edmonton, Canada
- Made public announcements in both official languages and provided real-time updates on train arrivals, departures and delays
- Significant flexibility required due to high variability in shift times and durations
- Liaised with rail operators in a timely and efficient manner and relayed current train information to customers
- Operated and navigated computer booking system
- Fielded calls regarding the company's services and provided appropriate resources where necessary
Time City English Club : English as a Second Language Teacher
January 2017 - May 2017, Hanoi, Vietnam
- Organized and delivered clear and engaging presentations and learning resources to difficult audiences of highly variable abilities daily
- Corresponded regularly with often demanding parents and supervisors regarding lesson outcomes and goals
- Researched, planned and developed daily lesson plans in accordance to learning goals and school curricula
- Facilitated and oversaw marked improvements in English communication and social skills in students
Education
Aberystwyth University: BSc. Zoology
2019 - 2022, Aberystwyth, Wales
- Organized and undertook a personal research project involving budgeting, time management and contingency planning. Research findings were presented to colleagues.
- Proficient in the use of Microsoft Office developed over 6 years, including Word, PowerPoint and Excel to analyze complex data sets.
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