Sameer Maira

Results-driven Product Manager with a strong technical background and a proven track record of developing widely adopted B2B SaaS products. Skilled in user research, experimentation, and agile development methodologies. Dedicated to customer satisfaction and experienced in utilizing data to inform decision-making. Proven ability to drive adoption and success by creating products that meet the real needs of users. Experienced in working collaboratively with engineers, UX/design teams, and customers to deliver exceptional user experiences.

WorkEQ (formerly ReturnSafe) • Toronto, Canada • 10/2020 - 10/2022
Head Of Product
• Responsible for all aspects of the product lifecycle for ReturnSafe's COVID-19 infectious disease
management platform and features.
• Contributed to $6.5M revenue growth in 18 months by defining strategy and influencing product
direction through data analysis and customer insights.
• Represented product strategy, vision, and roadmap with internal and external stakeholders
• Reduced average customer onboarding time by 93.3% by developing self-serve application
provisioning and configuration management tools.
• Achieved a world-class customer NPS score of 86 by continuously delivering solutions to customer
problems.
• Successfully advanced strategic initiatives through adept program management abilities.
• Responsible for maintaining a prioritized list of well-defined user stories for the team.
• Collaborated closely with engineers and designers to ensure that product features were designed
and implemented with a focus on solving customer problems.
 

Progress Software • Toronto, Canada • 09/2017 - 10/2020
Manager, Solution Architecture
• Sold and supported a mobile backend as a service platform called Progress Kinvey and a HIPAA
compliant health-care cloud solution called the Progress Health Cloud.
• Represented the voice of the customer when collaborating with the product lead to design and
develop features like role-based access control and analytics dashboards based on customer
feedback resulting in a 20% increase in customer retention.
• Consistently delivered excellent professional services to enterprise customers, and received
overwhelmingly positive feedback for the team on 85% of the engagements. These included training,
data optimization, API development, and implementation of managed cloud features.
• Responsible for responding to RFIs, RFPs, and security questionnaires.
• Enabled global customers to speed up application development and reduce time to market by over
50% by conducting in-person and remote training sessions with their development teams.
• Partnered with customer success managers to secure significant renewals of $600+ in revenue by
building strong technical relationships with key decision-makers
Solutions Architect
• Led technical engagements with customers and partners in the Asia Pacific region
• Assisted sales executives by leading proof of technology engagements for potential enterprise
customers and responding to RFIs, RFPs, and due diligence security questionnaires.• Played the role of a sales enablement lead for the Kinvey group which included planning,
development, and delivery of collateral to internal and partner sales executives.

Ticketmaster | IOMEDIA • New York, USA • 02/2010 - 05/2017
Director Of Technology
• Managed the product backlog for the Virtual Venue™ product - an immersive virtual box office
ticketing experience fully integrated with Ticketmaster's Archtics software, which allowed customers
to sell tickets 24 hours a day and generated over 240M in ticket sales as well as demonstrated an 18%
increase in online sales within six weeks of deployments.
• Led a 20 team of remote and onsite technical leads, project managers, and designers.
• Successfully implemented agile methodologies for software development, leading to a successful
rollout and widespread adoption within the organization.
Studio Lead, Digital Architecture
• Responsible for the timely delivery of all interactive software development projects and products for
the company.
• Led a team of 15 comprising full stack developers, UX/UI designers and QA engineers
• Developed the architecture for all custom cloud-hosted applications and services
Team lead, Digital Interactive Studio
• Researched and developed technology to integrate 3D interactive experiences for mobile and web
applications
• Ported legacy flash applications to HTML5 using Backbone.js
Front End Developer
• Developed rich interactive mobile and web applications for Sports & Healthcare clients

Trine Games • 05/2008 - 09/2009
Game Developer
• Contributed to developing Sony's Street Cricket Champions title for PSP and PS2 platforms.

SKILLS & INTERESTS
User Experience, Strategic Thinking, Product Management, Innovation, Amazon Web Services, Full Stack
Development, Product Development, Product Strategy, Leadership, Cross-functional Team Leadership,
SQL, Software Project Management, Scrum, Software Development Life Cycle (SDLC), Software
Engineering, Requirement Analysis, Astrology, Songwriting, Stand up comedy

EDUCATION
Masters in Computer Applications
Guru Gobind Singh Indraprastha University
Advanced Diploma Computer Science
DOEACC (Government of India)
Bachelor Of Science Bs Information Technology
Sikkim Manipal University