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samiksha bajaj

samiksha bajaj

Administrative Assistant | Customer Support EXEC.

Customer Service / Support

Brampton, Ontario

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About samiksha bajaj:

With strong interpersonal skills and post graduation in computer applications, I have 7 years for experience for -

 

  • Simplified data retrieval processes, department record maintenance, and typing and compiling of reports, saving company an average of 500 hours and $24,000 in labor costs annually.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handled payroll activities for 60 employees, ensuring checks post before the end of month.
  • Designed training program for colleagues, further improving customer service rating by 20%
  • Identified and evaluated opportunities improving the process and customer experience.
  • Assisted the sales team for incoming requests for new services.
  • Handled incoming questions from the clients. 
  • Resolved issues from guests reviews and took appropriate actions accordingly.
  • Recorded, transcribed, and distributed meeting minutes.

Experience

I have 7 years of experience in -

  • Handling client problems over calls or on emails.
  • Simplified data retrieval processes, department record maintenance, and typing and compiling of reports, saving company an average of 500 hours and $24,000 in labor costs annually.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handled payroll activities for 60 employees, ensuring checks post before the end of month.
  • Designed training program for colleagues, further improving customer service rating by 20%
  • Identified and evaluated opportunities improving the process and customer experience.
  • Assisted the sales team for incoming requests for new services.
  • Handled incoming questions from the clients. 
  • Resolved issues from guests reviews and took appropriate actions accordingly.
  • Recorded, transcribed, and distributed meeting minutes.

Education

Bachelors of Technology in Computer science

Post graduate diploma in computer applocations

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