Sana Mansoor

As a seasoned professional with 12 years of combined experience in retail and medical office management, I bring unwavering dedication to providing exceptional customer care. With a background spanning from overseeing daily operations in a busy medical office to fostering meaningful relationships with customers in retail environments, I've honed excellent interpersonal, organizational, and time management skills. I thrive on delivering exceptional customer service.

As an office manager at a medical office, I managed daily operations of a busy medical office, including patient scheduling, staff supervision, and administrative support. I ensured the success of a practice serving approximately 600 patients by addressing patient inquiries, concerns, and complaints promptly and professionally. I coordinated patient appointments, managed the front desk for efficient registration, and handled billing, insurance claims, and patient records with accuracy. I maintained a professional image by keeping the office well-organized and orderly.

As a customer service representative at Sears Canada, I assisted an average of 40 customers daily in finding or selecting items and resolved customer complaints related to sales and service. I monitored the sales floor to assist customers and restock merchandise as needed. My strong interpersonal skills helped build meaningful relationships with customers, encouraging repeat business. I was recognized with multiple awards for outstanding performance and exceptional customer service.

As a tea guide at David’s Tea, I provided excellent customer service to ensure a positive shopping experience. I organized racks and shelves to maintain visual appeal and offered samples to attract customers into the store. I consistently enhanced customer satisfaction by effectively resolving conflicts and concerns. My extensive product knowledge and understanding of the brand helped me offer personalized recommendations to customers.

Bachelor of Arts (B.A.), English University of Toronto, 2015-2019