Sandra Carolina Contreras

Results-driven and client-focused professional with 5 years of experience in product development roles, showcasing expertise in supporting customers in LATAM and NAM regions. Excels in gathering business requirements, analyzing business processes, and successfully delivering software solutions. An independent, collaborative, and detail-oriented worker, ensuring positive outcomes by thoroughly understanding stakeholder needs. Possesses broad knowledge in project management, business analysis, and process improvement techniques. Adaptable and adept at keeping pace in dynamic environments, with excellent communication skills and a proven track record of effectively collaborating in cross-functional and globally distributed technology teams.

Business Systems Analyst                                                                         2021 - 2022

Globant

• Gather business requirements from stakeholders to generate detailed functional and technical specifications, facilitating the development of high-quality solutions.
• Translated industry and client demands into clear instructions for the development team, prioritizing them strategically to ensure effective execution.
• Created and refined user stories and acceptance criteria, ensuring a superior level of quality and alignment with product backlog and roadmaps.
• Managed the implementation of features and coordinated interdependencies with cross-functional teams seamlessly.
• Identified process gaps and identified requirements to expand the product's scope, driving improvements and addressing critical needs.
• Communicated effectively with stakeholders, including IT team members, business leaders, and end users, to thoroughly understand and fulfill their needs.
• Facilitated agile meetings, including sprint planning, stakeholder interviews, and grooming meetings, to ensure efficient and collaborative project execution.

Product Development Specialist                                                                2016 – 2021

Open International                                                                                  

• Translated complex business needs into precise technical requirements, facilitating effective collaboration with development teams and ensuring the delivery of optimal solutions.
• Utilized SQL querying techniques to thoroughly analyze data, extracting valuable trends and insights that informed strategic decision-making.
• Defined functional scope and elicited requirements based on industry needs.
• Design and documented business processes and models according to established timelines and project goals.
• Effectively communicated technical and business information to non-technical stakeholders, ensuring a clear and concise understanding of system requirements and facilitating productive collaboration.
• Co-lead the business case creation process for the entire solution, effectively aligning stakeholder requirements and performing in-depth analysis.
• Supported the Request for Proposals (RFP) process with prompt and accurate responses, detecting and analyzing functional gaps to be addressed in the software.
• Provided assistance and comprehensive training to both internal and external customers, equipping them with an in-depth understanding of the software's extensive functional capabilities.
• Tested software from a user's perspective and validated test case scenarios to ensure that client requirements were successfully implemented.

Project Management Graduate Certificate                                                            2023

Fanshawe College                                                                                                       London, ON

Bachelor of Science in Industrial Engineering (B.S.)                                           2012

Autónoma de Occidente University                                                                          Cali, Colombia