Saniya Khan

• Managed all front-office activities to optimize facility workflows and patient management and provide comprehensive administrative support to clinic and office managers, including appointment management, billing and collections, office administration, and customer service.
• Addressed and responded to incoming/outgoing calls and correspondence.
• Created and maintained confidential patient files; implemented EHR systems to automate patientrecords management.
• Trained new and existing staff on new computer systems and facilitated communication between clinic and system supports pecialists.

Tim Hortons, Toronto— Supervisor

Supervising a team of 12. Exceeded quantitative metrics on customer satisfaction, Actively worked to display a courteous and empathetic attitude to customers resulting in the growth of customers by 40%. I have been able to excel in all the shifts from opening to closing by understanding the different needs and responsibilities..

• Managed all front-office activities to optimize facility workflows and patient management and provide comprehensive administrative support to clinic and office managers, including appointment management, billing and collections, office administration, and customer service.
• Addressed and responded to incoming/outgoing calls and correspondence.
• Created and maintained confidential patient files; implemented EHR systems to automate patientrecords management.
• Trained new and existing staff on new computer systems and facilitated communication between clinic and system supports pecialists.
• Tim Hortons, Toronto — Supervisor Sept 2021 - Sept 2023 Supervising a team of 12. Exceeded quantitative metrics on customer satisfaction, Actively worked to display a courteous and empathetic attitude to customers resulting in the growth of customers by 40%. I have been able to excel in all the shifts from opening to closing by understanding the different needs and responsibilities.. Sunpure Homes, India — Civil Engineer Dec 2019 - Aug 2021 ● 2+yr of experience in the field. Successfully completed 8 real-time projects, which included Design, Estimation and site visits. Excellent client satisfaction and on time project delivery. ● Estimated quantities and cost of materials, equipment, and labor to determine project feasibility. ● Analyzed survey reports, maps and blueprints, and other topographical and geological data to effectively plan projects. ● Visited project sites during construction to monitor progress and consult with contractors and on-site engineer. ● Researched and investigated project requirements. Edited and documented project reports, plans, specifications, construction schedules, permits, and designs. ● Collaborated with Senior Engineers, Architects and with various teams involved in construction. Right Angles, India — Assistant Architect Aug 2019 - Nov 2019 ● Drafted Autocad drawings for engineering and architectural projects, coordinated with engineers and architects on projects,data entry of order information, and cost estimation of the project. ● Develop and maintain all drawings based on project specifications for customers and the manufacturing facility. SKILLS MS O ce, Project Manangement, AutoCad, Estimation, Leadership, Cost Analysis, team management, Time-management

Toronto Metropolitan University(Ryerson University Toronto — M.Eng Apr 2021 - Oct 2022 Visvesvaraya Technological University, India — B.Eng Aug 2015 - Jul 201