About Sanjula Paul:
My name is Sanjula Paul. I pursued Masters in internetworking from Dalhousie University in Halifax. My experience in Technical field is 2 years. I worked in NTT data as a service Desk Analyst. I did 4 months of full-time in Fortinet in canada.
Experience
Technical Support Engineer August 2022- January 2023
Fortinet, Vancouver
- Providing core networksupport for routingand firewall issues to Fortinetcustomers to resolvenetwork issues and maximize performance
- Conducting log analysis, investigation, research, and labtesting to identifyfield issues and their resolutions
- Producing detailed root cause analysis reports to updatecustomers and the team, including suggesting resolutions and improvements
- Communicating with customers to provide updates, obtaininformation for investigations, and provideresolutions and next steps
- Coordinating with multipleteams to resolve networkissues; communicating effectively to share information and propose solutions; and ensuring that critical, high priority cases such as live outages are handed off warmly to ensure that case progressis continuous
Associate Engineer February 2019- January 2021
NTT DATA, Bangalore, India
- Provided Tier 2 technical supportto APAC global team of NTT data
- Troubleshoot MS outlook issues, AD issues and Microsoft AZURE queries.
- Worked on modemsusing remote access as well as back-end policies (LDAP)
- Monitored and resolvedcases and helpdesktickets based on first-infirst-out as well as prior
Education
Master of Internetworking, Dalhousie University January 2021 – Aug 2022
- TCP/IP – learnt the protocols
- Project Management: improved skills like time management
- Network Security- Improvise on the mitigation of the Security Attacks
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