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Santhwana Michael

Santhwana Michael

Service Designer and Design Researcher

Customer Service / Support

Brampton, Ontario

Social

About Santhwana Michael:

Hi I am Santhwana Michael. I am a Service Designer and Design Researcher with a background in Sociocultural Anthropology. I am interested in working on projects that can better people's daily lives through the optimization of services they need. Contact me and we can chat !

Experience

UX Intern: Inner Compass Wellbeing

A UX researcher/ designer intern for Inner Compass Wellbeing responsible for user research, development of therapist matching questionnaire UI and redesigning mobile and website interfaces.
Research Methods Used:
● User Interviews
● Surveys
● Heuristic Evaluation
● Desk Research
Skills:
● Interviewing skills
● Qualitative data analysis skills
● Time Management
● Research to Design translation
● Multitasking skills
● Presentation skills
● Researching Planning
● Wireframing

Education

Ontario Graduate Certificate in User Experience Design - Humber Polytechnic (2025-2026)

Bachelor (Hons.) of Arts in Sociocultural Anthropology - University of Toronto (2020-2024)

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