Saphena Lalani
Upper Management / Consulting
Services offered
Enthusiastic Business/Systems Analyst with over fifteen years’ experience of proven delivery of innovative technical strategies, logical business solutions, application development, project planning and end-user training and services. Experience with a formalized system development lifecycle including requirements definition, functional design, detailed design, source control, change control, and integration/quality assurance testing.
Experience
BrokerLink, Oakville, On. April 2024 – August 2025
Business Analyst II
BrokerLink is one of Canada’s largest property and casualty insurance brokerages.
Lead business analyst on an initiative to evolve the Commercial Insurance line of business onto a more robust Broker Management System (BMS)
Responsible for the following tasks:
- Elicited, analyzed, validated, and documented business requirements to drive business solutions
- Documented current state business and process workflows
- Supported integration of existing applications to the new BMS
- Documented User Stories, Business Cases, User Journeys
Assisted in implementation of new call flows and call sales and service queues for BrokerLinks new call Webex Call Center.
TELUS Health, Toronto, On. May 2008 – April 2023
Lead Business Systems Analyst
TELUS Health and Financials is a leader in telehomecare, electronic medical and health records, consumer health, benefits management and payments management. As a Lead Business Systems Analyst, I was responsible for the following tasks:
- Elicit, analyze, validate and document business requirements, processes and business rules to drive business solutions
- Scope planning, definition, verification and scope change control
- Communications planning, information distribution, performance reporting and administrative closure
- Risk management
- Support QA, UAT and Release phases via defect analysis and change maintenance
- Supported integration of Pharmacy software, specifically Kroll, with TELUS backend adjudication system
Education
Certified Business Analyst Professional (CBAP)
Planned Designation, Late 2026
Project Management Professional (PMP)
Designation, November 2007
Ontario Institute of Technology, Mississauga, ON – 2005/2006
Masters Certificate in Business Analysis – 2006
Information Technology Institute, Toronto, ON - 1999
Toronto, ON. Postgraduate diploma in IT. 1998 to 1999
University of Guelph, Guelph, ON – 1991 to 1994
BSC, Specialized Honors in Nutritional Science
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