Sara Choi

Hi I am UX/UI designer @PointClickCare. Currently, I am actively seeking a full-time UX Designer position

PROFESSIONAL EXPERIENCE 

UX Designer, PointClickCare May 2022-Current 

• Conducted extensive user research on PCC products to identify critical usability issues and discover valuable insights for enhancing the user experience. 
• Designed the user interface (UI) for the internal messenger app, focusing on mobile and tablet versions. 
• Designed and prototyped new features in nursing assessment by leveraging synthesized data obtained from user research. 
• Collaborated with product managers, front-end developers, and other solution team members to improve product usability by iterating the task flow and high-fidelity design. 

Customer Experience Specialist, Air Canada 2018 Mar- 2021 Oct 

• Delivered exceptional customer service experience by promptly addressing their inquiries, demonstrating empathy and resolving concerns and issues. 
• Worked closely with customers to ensure their utmost satisfaction and enhanced overall experience with company products and services. 

QC Chemist, Apollo Health, and Beauty Care Inc. 2017 Dec - 2018 Mar 

• Performed comprehensive quality control tests throughout the manufacturing process and analyzed all test results to identify suspect data and abnormalities. 
• Iteratively reviewed and evaluated test results of pre-production samples to improve product quality prior to release. 

Analyst, Center for Oil Gas Research & Development (COGRAD) 2015 Aug - 2017 Aug 

• Conducted research to validate new methods for testing the efficiency of Imbiber beads in simulated oil-spill scenarios. 
• Analyzed qualitative and quantitative data trends to identify opportunities for improvement in experimental procedures. 

International Sales Coordinator, Seyang Corporation 2014 Aug - 2015 Aug 

• Formulated effective negotiation strategies to improve the B2B processes and increase company sales revenue. 
• Communicated with internal and external stakeholders to provide updates on all production manufacturing processes. 

EDUCATION 

University of Toronto Master of Information, Concentration in User Experience Design (GPA 3.98/4.0)

Toronto Metropolitan University- G.Raymond Chang School of Continuing Education Data analysis courses

University of Manitoba, Bachelor of Science (Hons.) Major: Biopharmaceutical Chemistry, Minor: Biological Science