About Sara Choi:
Hi I am UX/UI designer @PointClickCare. Currently, I am actively seeking a full-time UX Designer position
Experience
PROFESSIONAL EXPERIENCE
UX Designer, PointClickCare May 2022-Current
- Conducted extensive user research on PCC products to identify critical usability issues and discover valuable insights for enhancing the user experience.
- Designed the user interface (UI) for the internal messenger app, focusing on mobile and tablet versions.
- Designed and prototyped new features in nursing assessment by leveraging synthesized data obtained from user research.
- Collaborated with product managers, front-end developers, and other solution team members to improve product usability by iterating the task flow and high-fidelity design.
Customer Experience Specialist, Air Canada 2018 Mar- 2021 Oct
- Delivered exceptional customer service experience by promptly addressing their inquiries, demonstrating empathy and resolving concerns and issues.
- Worked closely with customers to ensure their utmost satisfaction and enhanced overall experience with company products and services.
QC Chemist, Apollo Health, and Beauty Care Inc. 2017 Dec - 2018 Mar
- Performed comprehensive quality control tests throughout the manufacturing process and analyzed all test results to identify suspect data and abnormalities.
- Iteratively reviewed and evaluated test results of pre-production samples to improve product quality prior to release.
Analyst, Center for Oil Gas Research & Development (COGRAD) 2015 Aug - 2017 Aug
- Conducted research to validate new methods for testing the efficiency of Imbiber beads in simulated oil-spill scenarios.
- Analyzed qualitative and quantitative data trends to identify opportunities for improvement in experimental procedures.
International Sales Coordinator, Seyang Corporation 2014 Aug - 2015 Aug
- Formulated effective negotiation strategies to improve the B2B processes and increase company sales revenue.
- Communicated with internal and external stakeholders to provide updates on all production manufacturing processes.
Education
EDUCATION
University of Toronto Master of Information, Concentration in User Experience Design (GPA 3.98/4.0)
Toronto Metropolitan University- G.Raymond Chang School of Continuing Education Data analysis courses
University of Manitoba, Bachelor of Science (Hons.) Major: Biopharmaceutical Chemistry, Minor: Biological Science
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