Sara Chungath Abraham

 I have 3+ years of experience in data analysis in the healthcare industry and 2 + years of experience in administration. I am seeking opportunities in the field of data analytics where I can upskill my skills and contribute positively to the organization succes.

Management Information System Associate                                             (12/2019 - 12/2022)

NMC Specialty Hospital | Abu Dhabi | UAE

• Understand the internal client requirements and create plans accordingly.
• Identified trends and patterns in complex datasets.
• Managed and analyzed large datasets.
• Developed interactive dashboards that improved the understandability of the data.
• Extracted, imported and cleaned datasets for analysis of data.
• Prepared insights by analyzing data from different sources and presented to senior quality manager for creating strategic performance improvement measures.
• Constantly monitored for improvements in the existing tools and processes.
• Collaborated with cross-functional teams across the organization to identify the activities that impacted the process flows.
• Participated in daily meetings to update the progress or discuss potential issues in achieving the project goals.
• Acted as SME (Subject Matter Expert) while designing and updating new data collection tools.
• Improved the data accuracy by 92% in the yearly audits.

IT Support Desk Agent - Remote                                                                (06/2019 - 11/2019)

Travel Designer | Doha| Qatar

• Performed remotetroubleshooting and debugging of problems using various diagnostic techniques.
• Followed up on the tickets, phoneand email queriesand ensured a timely completion
• Work closely with our Sales and CustomerSuccess team to ensure high customer satisfaction.
• Collaborated with next-level technical support team to resolve complex problems.
• Provided level-one servicedesk experience to the clients.

Operations Associate – Administration                                                      (11/2016 - 01/2019)

Unity Specialty Hospital | Kerala| India

• Oversee the organization’s daily operations and inform the operational manager of any gaps in the operations.
• Create daily reports of inpatients, outpatients and patients getting discharged.
• Liaised with the insurance company for any medical queries initiated and prepared reports to support the queries by referring to the doctor’s notes and case sheets.
• Acted as the first point of contact for patient’s concerns over the phone, by email and in person about physician’s appointments, medical claims and reports, procedure cost etc.
• Generated attendance reports and updated the employee’s leave in the ERP software.
• Assisted the finance departments with the pre-salary procedures including crosschecking the absence of employees, overtime, vacations etc.