Sarina Chiu

With over 10 years of experience in corporate recruitment, I have worked in both internal recruitment and external agencies in two different countries (Japan and Australia). I managed the end-to-end recruitment process, provided career advice and recruited in specialist areas as well as being a generalist.

In 2020, I took a leap of faith to start my own business to further my growth. In the 3 years of managing my own business, I have acquired a variety of skills in different areas of business including but not limited to digital marketing, personal branding, website design, and most of all, the mindset in achieving success. I believe my diverse skill set would bring tremendous value to an organization seeking top talents, or help employees looking for their next career path.

Dear Cooper      Feb 2020 – present 

Company: I found this Dog Clothing brand in 2020 during the pandemic in Australia. The business is currently trading in Canada under Dear Cooper Inc.

Position: Owner / Founder
Portfolio: I manage the full spectrum of the business including recruitment, finance, Sales & marketing, social media, website, product development, product making, buying and customer service 

Responsibilities:

• Draft business plan and set up Business registrations both in Australia and Canada
• Research and identify product trends and develop marketing plans to promote the brand
• Exhibit in local craft markets and create social media posts to increase brand awareness
• Review analytics and SEO keyword searches to increase website traffic and improve sales
• Manage finances using Quickbooks and reconcile expenses and revenue monthly
• Design, product testing and making products
• Recruit freelancers to support projects through freelancing websites such as Fiverr, Upwork, Freelancer (Australian), AirTasker (Australian), relevant Facebook groups and own network
• Assess applicants through their resumes and interview shortlisted candidates via video calls

Achievements:

• Profitable business within the first year of operations
• Successfully navigated different business registration requirements including GST/HST, importing and exporting license applications, setting up different taxa$on and incorporation registration within 2 months of relocating back to Canada.

Coles Group     Jan 2019 – Jan 2020 

Company: One of the largest Australian food retailers employing over 115,000 employees across Australia 

Position: Talent Acquisition Specialist
Portfolio: Support Centre (head office) positions within Coles Express, Coles Online and Coles Liquor including but not limited to positions in marketing, supply chain, merchandising, safety, workers' compensation insurance, finance, strategies, corporate affairs and store operations.

Responsibilities:

• Partner with People & Culture stakeholders and hiring managers to deliver end-to-end recruitment solutions from screening, interviewing, and recommending shortlists to offer management.
• Manage a high volume of recruitment activities in a fast-paced and dynamic environment
• Build and maintain a talent pool in core and crucial areas
• Use ATS (PageUp) effectively to screen talents and maintain data integrity
• Develop proactive talent attraction strategies across social media engagement, job boards, database search, proactive talent pipeline and referral
• Provide redeployment and career advice to employees impacted by redundancy

Achievements:

• Successfully managed a high volume of roles (average 20+) at one $me across all levels up to Head of positions
• Improved onboarding process to ensure candidates have great experience
• Exceeded KPIs in proactive sourcing activities and LinkedIn engagement score
• Achieved ‘zero’ agency spend
• Successfully identified female talents to meet gender balance objectives

Miller Leith June 2017 – Dec 2018 

Company: An Australian-based specialist recruitment firm focused on recruitment for the FMCG, food manufacturing and retail sectors 

Position: Senior Principal Consultant
Portfolio: Permanent positions in Procurement, Purchasing/Buying, Contract Management, Category Management, Procurement Systems, Commercial Management

Responsibilities:

• Make initial contact with potential clients through cold calling, Linkedin and referral
• Set up regular meetings with existing clients to understand recruitment pipelines and identify future opportunities
• Use ATS (JobAdder) to track and maintain candidate and client data integrity
• Draft project proposals with information including services, approaches and commercial terms
• Sourcing and shortlisting candidates for the right opportunity
• Present shortlist to clients with information including market analysis, and statistics and discuss candidates’ suitability for the position
• Provide guidance to candidates through the recruitment process and regular follow up

Achievements / Placements highlights:

• Successfully expanded Miller Leith’s existing client portfolio to other sectors such as utilities, health and telecommunication
• Billings over the threshold within the first quarter of joining the business, i.e. already received a bonus in my first quarter. Some of the highlights of the placement: Director of Purchasing – Global food retailer - the highest placement (remuneration wise) at Miller Leith thus far. Head of Grocery – Global food retailer - a lengthy process and took 4 months to search. - Category Manager, Diary – Food Manufacturing company – managed to influence the candidate to accept the company’s offer at a time of turmoil. Project Assistant – Global convenience retailer – my first placement at Miller Leith, a junior position with a remuneration package 15% below the market rate.

Vertical Talent (Drake International)    April 2014 – May 2017 

Company: Part of Drake International, Vertical Talent is a specialist in Procurement and Supply Chain recruitment with offices in Australia, Hong Kong and Singapore. Drake International’s headquarter are based in Toronto, Canada 

Position: Principal Consultant
Portfolio: Permanent and Temporary positions in Procurement, Purchasing, Contract Management, Category Management, Procurement Systems, Commercial

Responsibilities:

• Manage the end-to-end recruitment process from initial job brief to offer management
• Business develop new clients through different approaches: cold calling, email contact, Linkedin, lead chasing, events, referral
• Manage a hybrid desk combined with temporary, fixed-term contract and permanent positions across a diverse sector – Health, Finance, Utilities, Construction, Infrastructure, etc.

Achievements / Placements highlights:

• Successfully maintaining existing relationships and consistent delivery contribute to over 80% of repeated business
• First placement within the 2nd week of joining: Contract Manager – utility sector
• Top biller in Melbourne office (2nd top biller National wise) in 2015
• Director (Head of Procurement), Assistant Director and 4 Category Managers – Procurement Transformation, Education sector
• Group Procurement Manager (management of a team of 8), 2 Category Managers and 3 Procurement Officers within the same year – Healthcare sector
• Senior Procurement Analyst, IT Procurement Manager – Telecommunications sector
• Highest number of temporary placements among all consultants in Melbourne
• Was nominated to recruit a confidential internal CFO position and successfully placed

Michael Page International (Page Group)  April 2010 – April 2014 

Company: UK based Recruitment Firm with offices across the UK, Europe, Asia-Pacific and the Americas 

Position: Management Consultant, Page Personnel Melbourne (January 2014 – April 2014) 

                 Manager, Office Support, Michael Page Tokyo (October 2012 – December 2013) 

                 Team Leader, Office Support, Michael Page Tokyo (January 2012 – September 2012) 

                 Consultant, Office Support, Michael Page Tokyo (April 2010 - December 2011)

Portfolio: Temporary and Permanent positions in Business Support, Executive Assistants, Office Managers, Group Assistants, Administration

Responsibilities: 

Management

• Manage a team of 4 consultants from different nationalities and recruitment background
• Review weekly KPIs, follow up on pipelines and closely managed each individual's revenue target. Set performance targets for an underperformed consultant.
• Implement effective business development structure and candidate catch-up sessions
• Create missed revenue tracking system and identify potential new business areas
• Set monthly/quarterly revenue targets, and compare actual versus budget.
• Use ATS (Bond Adapt) to manage clients and candidate information.

Consulting

• Build and maintain existing client relationships and new business opportunities mapping
• Discuss over the phone and meet with clients to understand requirements for vacant positions
• Review resumes, register, code, and provide consultation to applicants
• Follow up on leads and cold call new, potential clients.
• Contract negotiation with new clients

Achievements / Placements highlights:

• First placement in the 2nd month after joining the company with no prior recruitment experience
• Established Office Support discipline in January 2011 and generated JPY70M (CAD$710K) revenue with a team of 2 people; it was one of the most successful start-up disciplines at Michael Page Tokyo. Continued to grow the business to over JPY110M (CAD$1M) revenue the year after.
• Consistent personal billing on an average of JPY10M (CAD $10K) per quarter
• Team achievement – provided support to a consultant and assisted her to become the top 6 billers (out of 50 consultants) in her first year joining the team.
• 5 promotions among the team and myself (myself promoted to a team leader and a manager – was the fastest promotion to a manager in the Tokyo office; promoted 3 Sourcing Specialists to Consultants).4 placements within three months of relocating to the Australian office.

Previous experiences:

Chez Vous Domescc Service, HR Consultant             Nov 2006 – Feb 2010

Tokyo Japan GABA Man to Man English School, Instructor, Tokyo Japan      Jan 2003 – Nov 2006

CUP Magazine, Reporter, Hong Kong                Jan 2001 – June 2002

Hong Kong Economic Times, Reporter Hong Kong.      Jan 2000 – May 2001

Education:

• Diploma (High Honors), Visual Merchandising Arts, Seneca College, Toronto Canada
• Bachelor of Arts, Economics, York University, Toronto Canada