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Exceptional communication and interpersonal skills ensuring professional relationships are established and maintained with public, staff, and outside organizations. Outstanding clerical/administrative experience in financial, purchasing, and people services-related environments. Over twelve yrs., experience as customer service representative with City of Toronto. Outstanding clerical and customer service skills, and ability to coordinate large team environment. Exceptional experience with generating and organizing documents for reports, charts, spreadsheets, statistical data, e-mail, and statistical summaries. Marvelous knowledge of budget and purchasing-related procedures and practices, fundamental business mathematics skills, and ability to make involved computations and calculations rapidly and accurately.
Exceptional business administrative knowledge of basic accounting principles and knowledge of the City’s accounting policies and procedures. Magnificent interpersonal skills with ability meet and interact with staff, councillors, the public and representatives from external agencies and organizations in an efficient and diplomatic manner. Wonderful oral and written communication skills, and the ability to compose correspondence and memoranda. Excellent organizational skills with the ability to set priorities in a fast-paced environment to meet tight, sometimes conflicting, deadlines and work with minimum supervision. Wide-ranging of experience with solving problems within all levels in department, as well as external participants and partners. Utilizing all resources such as Intranet, Internet, databases, and electronic manuals, to enquire, analyze and summarize information. Outstanding problem solving and analytical skills in customer service environment and as support assistant at immunization clinic at Metro Convention Center. Dealing with number of clients documents and maintaining historical records. Successfully assisting stakeholders with there needs and wants and possibly coming up with a solution, that fit their need. Dealt with hundred to two thousand five hundred clients daily. Assisted in managing the project, by doing several different roles according to immunization clinic requirement. Exceptional at using different technology such as Microsoft Office (Word, Excel, Access, Power Point and Outlook). Additionally, have knowledge and experience using graphic design programs such as Adobe. Exceptional experience with payroll software’s that city uses, such as Kronos.
Experience with planning, organizing, and working well together as a team and individually. Marvelous at handling confidential information with minimal discretion. Capable of securing and managing fiscal resources. Exquisite at meeting organizational goals, which are required for this project. Gained academic knowledge by studying business administrative management at Seneca College. Been working on completing Advanced Project Management Certification Part-Time at Seneca College. Attained knowledge on program management methodologies, such as the Project Management Institute’s Project Management Body of Knowledge (PMI PMBOK). Knowledge of project planning tools, such as Microsoft Project with evidence of practical application. Gained experience by working in number of temporary projects with City of Toronto Parks, Forestry and Recreation. Exclusive and exceptional leadership experience in managing complex program with a range of project types; or a combination of education, training, and experience deemed to be equivalent. Capable of managing multiple projects and programs in many different departments in City of Toronto.
Exceptional experience leading a range of project in City of Toronto and non-profit organizations such as Action for Neighborhood in Westminster Branson area. Extraordinary experience working with senior supervisors in diverse work environment acting as a trustworthy member of the team. Amazing leadership skills with extraordinary abilities to communicate orally and written regarding the projects or programs; and even training, inspiring and motivating staff with City of Toronto policies and procedures. High knowledge and excellent analytical and strategic planning and execution skills especially dealing with stakeholders such as public, participants and external agencies etc. Tremendous verbal and written communication skills with ability to promote goals and objectives to the organizations and external agencies and numerous amounts of audience. Experience and comprehensive knowledge regarding Ontario Human Rights codes and Ontario disability act and accessibility requirements for employees, participants, programs, or projects partners etc. Magnificent knowledge and experience working with external vendors, contractors with ability to work, communicate orally or written. Ability to maintain high degree of political sensitivity use the informal power structure of City of Toronto divisions to achieve program success and overcome obstacles. Remarkable negotiating with vendors, contractors, and major stakeholders, with high competition for necessary resources or projects or programs with minimal financial and resource constraints to develop a program.
Outstanding experience working in customer service atmosphere with exceptional interactive skills. Widespread computer proficiency in using keyboard, scanning documents, photocopying, faxing, and utilizing different forms of layouts for preparing memos, reports, and graphic presentations (i.e., Microsoft Word, Excel, MS Outlook, and PowerPoint). Experience and working knowledge of database (i.e., RPGS, Program Registration (CLASS), Point of Sale (POS), Work Order System, Facility Booking and WebEx). Knowledge of Toronto Public Health’s organizational design and functions. Experienced and knowledge of City of Toronto purchasing policies and procedures. Skilled in organizing and time management with the ability to handle multiple duties with limited supervision with tight deadlines. Gained experience in dealing with confidential information. Skilled in working cooperatively with wide range of individuals. Ability to work independently, and as a valuable team member. Exclusive knowledge of preparing purchase orders for large amount of equipment and tracking supplies and material to make sure they are in stock, by using all forms of communication methods (telephone, written and in person). Capable of handling, receiving, recording, and depositing cash or other forms of payment. Capable of working all shifts including weekends, evenings, and holidays. In addition, knowledge, and experience with arranging meetings, knowledge of taking or recording minutes and preparing agendas. Competent to work as a team player in a team setting. Capable of working weekends if necessary and beyond regular business hours. Substantial experience working with different teams, in numerous departments in a community center setting, in fast-paced surroundings.
Process of receiving certification for digital graphic design and advanced project management. Completed diploma in business administration management- three year program at Seneca College. Completed number of trainings such de-escalation, accessibility 101 , human rights 101 etc.
Have been working with city of Toronto for 12 yrs. Worked in multiple departments and divisions. Have experience working as a coordinator in a leadership role. Worked on number of different projects and also consulted individuals regarding different employability, business venters and potential projects. Also, promoted number of different programs and projects such as immunization clinics, shelter for homeless, special events such as Street Festive, Walk for the homeless, Run to cure cancer, Doors Open Toronto ( Ontario), Nuit Blanche etc. Also, I was the director and treasure for Art Council. Exception experience working with person with disability at Dragan boat races with individuals with disability. Retain remarkable administrative and organizational skills. Experience using multiple different software with City of Toronto. Continue to learn new software's.