Seema Sivajirao

I'm a proactive, self-motivated, reliable, responsible and hard working professional looking for an entry-level position to enable the use of a friendly personality and multitasking skills.

1. Team Member (Customer Service) at KFC, Sudbury ON 
   August 2023 - Present
   * Greet customers in a friendly manner, Take orders accurately and deal with payments (cash/card)
   * Make and prepare customer orders with accuracy and efficiency. Packing the orders and serving customers at the counter.
   * Looking after customer needs in the dining area.
   * Keeping all the areas and equipment clean and tidy.
2. Appeals Representative Associate at XL Health Corporation India PVT LTD, Bangalore 
   September 2021 – July 2023
   * Responsible for providing expertise or general support to teams in reviewing, researching, investigating, negotiating and resolving all types of appeals and grievances.
   * Respond to expedited requests and solve routine problems by following established procedures.
   * Analyze and identify trends for appeals and grievances.
3. Claims Representative Associate at XL Health Corporation India PVT LTD, Bangalore 
   June 2019 - August 2021
   * Responsible for the accurate processing and completion of medicare claims.
   * Provide expertise or general claims support by reviewing, researching, investigating, negotiating, processing and adjusting claims within turnaround standards.
   * Consistently meet established productivity, schedule adherence and quality standards.
4. Software Trainer at #31 IT Solutions, Tiruvalla (MNJ Group, Manama, Bahrain)
   August 2017 - April 2019
   * Responsible for training individuals and groups in order to adapt new computer
   applications or software programs.
   * Plan, prepare and research lessons.
5. Main Cashier/Store Sales Associate at Mohan Bhandar Supermarket, Mysuru
   December 2015 – July 2017
   * Handle cash, credit, or check transactions with customers. Scan goods and collect payments and ensure the pricing is correct.
   * Bag, box, or wrap packages carefully and maintain clean and tidy checkout areas.
   * Creating a welcoming environment by greeting all customers as they walk through the doors.
   * Providing excellent customer service by ensuring the customer takes priority and
   answering any questions they have.
   * Maximizing sales opportunities to achieve store targets. Ensuring adherence to operating and security procedures at all times.
   * Keeping knowledge up-to-date of all collections, product information, promotions, and rewards programs at all times.

Post Graduation Certificate in Project Management from Cambrian College of Applied Arts and Technology, Greater Sudbury, ON