Seper Daneshvar

I am a dedicated Bachelor of Science graduate who has recently obtained the CompTIA
Network+ and CompTIA A+ certifications. Currently I am aiming to transition from my field of Geology and seeking a full-time role in Information Technology to make use of my years of experience in customer service and technology-related roles. Additionally, I have also completed the Google IT Support Professional Certificate, an intensive IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes evaluative hands-on assessments.

My professional experience has allowed me to develop strong interpersonal skills and a customer-oriented mindset. As a Geologic Operator at GeologicAI, I worked with advanced imaging equipment and collaborated with a team to troubleshoot technical software-related issues using Microsoft RDP/RDS. 

Setting up Home Labs with Domain Controllers and Active Directory has enabled me to develop a strong foundation in key IT skills, making me well-equipped to make DNS, DHCP, and NAT server configurations and assist users with a wide range of technical concerns. I also have plenty of experience working with and troubleshooting Microsoft 365 products through my work tenures and personal life. Additionally I have experience with building PCs and performing various upgrades on laptops so I am extremely familiar with most hardware components. 

My responsibilities at Lowe's and Marshall's as a cashier and customer service representative required me to handle transactions and address customer concerns with empathy and professionalism in a timely manner. These roles have honed my ability to communicate effectively with diverse users, understand their needs, and provide timely and effective solutions.

Bachelor of Science from University of Calgary
CompTIA Network+
CompTIA A+