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Serena Mitchell

Serena Mitchell

Customer service rep

Customer Service / Support

Edmonton, Alberta

Social


About Serena Mitchell:

Work Experience

  1. Gymnastics Assisting Coach

In this role I have experience in teaching beginners and intermediate level gymnasts. I have demonstrated knowledge of proper gymnastics form and techniques, strong leadership skills, excellent communication skills and a passion for working with youth and adding also a strong team player.

Splits and flips gymnastics is a gym I have been going to since I was 4 years old, I then started to learn what is needed to be a coach at 14 years old and gained level 1 and 2 coaching badges by 18 years of age. I am planning on furthering this in the future as it's my passion.

My responsibilities included:

Instructing children gymnastics skills and techniques ina fun oriented atmosphere.Supervised the students during gymnastics class.Checked and ensured safety and well-being of each child.

 

2) Superdrug Assistant

I got this job when i was of interest of makeup and beauty and just needed a part time job after finishing education, i learnt so much about how to manage with customers and their needs, how to answer phone calls from other stores and helping customers with any makeup, skincare or pharmacy questions they were willing to ask!

September 2020-June 2022

 3) Almac pharmaceutical services

This job involved pharmaceutical and biotechnology industries, focused on development and commercialization of complex diagnostic tests. We package and sell medicines worldwide at a high standard.

I started this job in June 2022 and i am currently still working in this company to further my understanding of the products we sell and the understanding of how everything works in the industry.

Education

Carrick primary school - September 2007 to June 2015

Lurgan Junior High school - September 2015 to June 2018

Banbridge High School - September 2018 to March 2020 (cut short from june 2020 as global pandemic happened)

Qualifications

GCSE Physical Education - GRADE B

Mathematics - GRADE B

English - GRADE C

Child Development - GRADE C

Geography - GRADE C

LLW - MERIT A*

Science - GRADE C

Public services - A*

Training and Qualifications

  1. Present 3cs program in banbridge youth 
  2. Gymnastics level 1 and 2 coaching badges
  3. 2020- Passed gese lifeguarding curriculum 

 

Experience

I have recently being in jobs involving customer service which is helping the public sector, giving them a good experience and talking to them making them feel worth when i am servint them.

Education

I completed high school in 2020 from northern ireland in the covid pandemic with qualifying grades such as- 

GCSE Physical Education - GRADE B

Mathematics - GRADE B

English - GRADE C

Child Development - GRADE C

Geography - GRADE C

LLW - MERIT A*

Science - GRADE C

Public services - A*

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