Shabra Razaaq

Experienced professional with a strong background in administration, front office, and human resources roles. With over 4 years in HR administration and 5+ years in client relationship management and office management, I excel in full-cycle recruitment, contract management, and HR documentation.

Proficient in Microsoft Office, Google Workspace, HubSpot, Workday, and more.

I have provided comprehensive administrative support across various departments, coordinated classes via Microsoft Teams, and supported finance operations. I am eager to leverage my skills and experience in new opportunities.

With over 5 years of experience in administration and office management, I have developed a robust skill set in full-cycle recruitment, contract management, HR documentation, and client relationship management. My roles have included providing comprehensive administrative support, managing front office operations, and overseeing various HR functions.

Key Roles:

Human Resources and Talent Acquisition Associate, SRP International (Private) Limited (Dec 2022 – Feb 2024, Sri Lanka)

• Managed end-to-end talent acquisition processes.
• Designed recruitment campaigns and maintained accurate records in the applicant tracking system.
• Provided HR administrative support, prepared employment contracts, and assisted in payroll administration.

Program Manager and Human Resources Officer, Mercury Graduate Campus (Mar 2019 – Nov 2022, Sri Lanka)

• Developed strategic partnerships and led student visa processing.
• Advised on admission processes and actively engaged in international student recruitment.
• Oversaw administrative tasks, including preparing invoices and general bookkeeping.
• Implemented HR policies and procedures ensuring compliance with employment laws.

Front Office Coordinator, Mercury Graduate Campus (Jan 2019 – Mar 2019, Sri Lanka)

• Enhanced lead generation and follow-up processes.
• Scheduled appointments, managed inquiries, and ensured an efficient front office environment.
• Performed office tasks related to student data collection and communication.

Content Developer (Freelance, Mar 2017 – Dec 2018, Sri Lanka)

• Produced web and mobile-based content for e-magazines, newsletters, and blogs.

Bachelor of Arts (Hons) in Business Administration (Human Resource Management)

• University of Bedfordshire, UK (2022)
• Focused on comprehensive HR management principles, including recruitment, performance management, and organizational behavior.

Higher National Diploma in Business Management (Level 04 & Level 05)

• OTHM, UK (2021)
• Covered essential business management concepts, including strategic planning, marketing, and operations management.