Shailan Topiwala

Canadian National & Canadian Educated - Freelance or Full-time Hire (Preferred) 

Senior technology executive with 25+ years’ experience leading enterprise transformation, technology governance, and risk management across EMEA, North America, and APAC. Proven record in aligning enterprise architecture with strategic goals, managing $250M+ portfolios, and leading global delivery centres across NA, EMEA, UK, and Asia. Directed $1B+ programmes and 20+ concurrent projects, embedding ITGRC and data-driven oversight frameworks to ensure compliance, service quality, and scale. Delivered 21% YoY growth at Bell Canada through national service realignment; reduced supplier costs by 30% at HP UK via ISO-compliant governance; and improved SLA adherence and audit efficiency by 40% at UCX using AI-driven automation. Led M&A integration projects for IBM and HP, resolving high-stakes disputes and harmonising delivery across continents. Skilled in performance optimisation, cross-sector stakeholder engagement, and embedding COBIT, PMP, and risk methodologies within hybrid Agile/Waterfall ecosystems. Now seeking to return and relocate to the UAE to serve clients in the region.

EXECUTIVE SUMMARY

Senior technology executive with 25+ years’ experience leading enterprise transformation, technology governance, and risk management across EMEA, North America, and APAC. Proven record in aligning enterprise architecture with strategic goals, managing $250M+ portfolios, and leading global delivery centres across India, Egypt, and LATAM. Directed $1B+ programmes and 40+ concurrent projects, embedding ITGRC and data-driven oversight frameworks to ensure compliance, service quality, and scale.

Delivered 21% YoY growth at Bell Canada through national service realignment; reduced supplier costs by 30% at HP UK via ISO-compliant governance; and improved SLA adherence and audit efficiency by 40% at UCX using AI-driven automation. Led M&A integration projects for IBM and HP, resolving high-stakes disputes and harmonising delivery across continents.

Skilled in performance optimisation, cross-sector stakeholder engagement, and embedding COBIT, PMP, and risk methodologies within hybrid Agile/Waterfall ecosystems. Now seeking to return and relocate to the UAE to contribute strategic leadership to Majid Al Futtaim’s next chapter of digital transformation and operational resilience.

CORE COMPETENCIES

• Governance, Contracts Development & Management
• Enterprise Digital Transformation
• M&A IT Integrations & Divestitures
• Cloud & Infrastructure Modernization
• Business Models including SaaS
• Partner/Supplier & Service Delivery Management • Financial Governance & P&L Accountability
• IT Operations & Risk Management
• Project Management & Services Leadership 
• ITSM, Agile, Waterfall, PMO Leadership
• Process and Skills Assessment 
• AI-Driven Process Automation & SLA Management
 

Education, Certification, Publications, Industry Contribution