About Shailja Sharma:
To strive for excellence, to work in such an environment that will enhance my knowledge and career, where I can perform my management skills according to my strong caliber and efficiency. 10+ Years of experience in Project Management,OrderManagement, Customer Communication etc. Proficient in handling complex customer service issues, reviewing customer complaints and promoting conflict resolution in planning. To determine the validity of customer complaint and to determine responsibility for errors and resolution, throughout the order process.
Experience
Wills Store Associate: From December 2020 to August 2021 (India)
Handling customer queries and service requests.
Acknowledge and assist customers.
Support sales floor, fing room, and back of house processes, as required.
Catch 22 Restaurant cashier: From August 2022 to April 2023 (India)
Greeted customers in a friendly and welcoming manner.
Took and processed customer orders accurately and efficiently.
Handle cash transacons.
Maintain Cleanliness and sanitaon standards in the dining area
Education
Project Management(Sheridan College,Mississauga)
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