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Shakeria Tonian Mclean

Shakeria Tonian Mclean

Customer Service Representative

Customer Service / Support

Toronto, Ontario

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About Shakeria Tonian Mclean:

I have 5 years experience in Customer Service with specialisation in the following areas:

  • Expertise in CRM tools and Microsoft Office Suite (Excel, Word)
  • Proficient in Odoo, Sage, SAP, and EDI Gateway
  • Strong problem-solving and multitasking abilities
  • Adept at handling confidential matters with discretion
  • Customer-focused approach with upselling and cross-selling expertise

Experience

Senior Customer Service Representative
Auto Control Medical Inc.
July 2023 – Present / March 2020 – February 2022

  • Handled 50+ daily calls, addressing customer inquiries and promoting product solutions.
  • Trained new employees on EDI order processing.
  • Achieved 90% customer satisfaction ratings, exceeding company benchmarks by 15%.
  • Consistently met sales targets through effective upselling strategies.

Customer Service Representative – Claims Department
Intact
February 2022 – July 2023

  • Managed 40+ customer interactions daily, ensuring efficient claims processing.
  • Maintained 90% accuracy in claim documentation using AIM and insurance tools.
  • Reduced hold times, enhancing overall customer satisfaction.

Education

  • Diploma, Accounting Technician – Centre for Distance Education, Sydney, NS (2019-2020)
  • Cousera Certificate in Project Management

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