Shaukatullah Khan

Laptop Desktop support Specialist

Giampaolo Group Inc. - IT Support Contractor/ Project Lead Brampton, ON

End-of-Life Projects for site desktops upgrading to Windows 10

 ● Created documentation of processes and information 

● Create Manuals for different operations and processes

● Prepare Windows base machines for various locations 

● Communicating with stakeholders about various technical issues 

● Problem-solving skills, Customer Service with empathy. 

● Active Directory. 

● Hardware support for laptops, and desktops. 

● Secure boxes for printers. 

● Responsible for preparing and deploying the PCs according to site and company requirements. 

● Installation and configuration of the software (Cash Insight-Teller Cash Dispenser). 

● Preparation of laptops for remote users. 

● Scale house software Install and configure. 

● IT Level 1 or Level 2 support roles. 

● work with ITSM ticketing system

YM Inc. – Technical Support Specialist

Major Projects: 

● Laptop Division Project Lead 

Research and prepare presentations about laptops for VPs and other executives. 

⮚ 250 laptops have been equipped for Regional and District Managers, including documentation. 

⮚ Install the software and Configure Laptops according to the location need. 

● Label Printer Deployment Lead 

⮚ 40 ZebraZD220 address Label printers Configure and Deploy to all the warehouses in Canada and USA. 

● Zebra MC9090 Scanners Deployment Lead 

⮚ Install and configure In-House software and deploy them to the warehouses in Canada and USA. 

● Bell and Rogers Modem sticks Deployment Lead 

⮚ Researched and prepared presentations for VPs and other Executives. 

⮚ Test, Configure, and Deploy 250 wireless modem. 

● Support over 500+ users including in-house and warehouses. 

● Install and deployment of Microsoft Office 365 and Windows 10 

● Install and deploy Client Access (AS400 PC interface). 

● Console and Agent Labtech Software. 

● Avery Denison Tabletop Printers (ADTP1 Label/Hangtag Printers). 

● Ricoh tabletop Printers according to need. 

● Tracked computer equipment, peripherals via master documentation in Excel. 

● Monthly Field-Visits to warehouses in Canada and the USA. 

● Check and maintain all Warehouses scanning servers. 

● Install and Setup all warehouse equipment 

● Provide Basic training to new users. 

● Created support documentation that empowered and enabled the user's community to extend skills, leverage system features, and find resolutions to questions without intervention from the support team. 

● Documented all transactions and supported interactions in the system for future reference and addition to the knowledge base. 

● Removed malware, ransomware, and other threats from laptops and desktop systems. 

● Configured hardware, devices, and software to set up workstations for employees. 

● Resolved system, hardware, and laptop issues within 2 hours, improving efficiency among all departments. 

● Collaborated with vendors to locate replacement components and resolve advanced problems. 

● Developed and tested new product offerings prior to release to assist the development team in bug identification

Toronto School of Business

Netware course