Shawn Prudhomme

I adapt quickly, work well both independently and in teams, and am known for my friendly, user-focused support. Always eager to improve and contribute positively.

Junior Help Desk Specialist Flinks, Montreal 2023-2024 

● Managed mobile devices using Jamf and Intune for MDM solutions.

 ● Provided technical support for software and hardware issues via freshdesk. 

● Administered Microsoft Entra ID, Azure, GCP, and Google Workspace. 

● Managed IT inventory and provisioned hardware to end-users/ coordinated equipment returns. 

● Created and maintained documentation with Confluence. 

● Provisioned and managed access permissions for resources and services. 

● Integrated software platforms to improve workflow efficiency. 

● Created OAuth 2.0 tokens for secure database access in GCP. 

● Implemented API-based connections for cloud environments. 

● Experienced with VPN (Nord Layer) and Zero Trust solutions (Cyolo). 

● Automated tasks using Freshdesk and Python. 

IT Help Desk Technician Playground, Kahnawake, QC 2023 

● Provided Level 1 and 2 support via phone, ticketing systems, and remote tools. 

● Diagnosed and resolved Windows and macOS issues. 

● Managed user accounts and permissions in Active Directory. 

● Configured PCs, including software installations and updates. 

● Assisted in network configuration and DNS settings. 

● Documented guides for installations and troubleshooting. 

● Researched and implemented no-code/low-code platforms. 

● Collaborated with cross-functional teams to resolve issues.

 ● DevOps, Continuous Integration/Delivery (2024)

 ● Cisco: Networking Essentials (2023)

 ● AppSheet: Fundamentals (2023) 

● Google IT Support Professional (2022)

 ● Google System Administration and IT Infrastructure Services (2022) 

● 3D Modelling AEC, College LaSalle (2020-2021)