Sheena Arizala

Results-driven and hands-on General Manager with over 6 years of experience in managing multiple issues and agendas across multiple projects simultaneously. Possesses strong communication and management skills and dedicated to achieving company goals and client satisfaction. 

RDRA Construction – General Manager

Quezon City, Philippines

05/2017 – 12/2023

Oversees day-to-day business operations and all aspects of construction project from start to finish. I am responsible for all administrative works, logistics procurement, marketing and finances. Managing, coordinating and tracking the progress of projects ensuring it is completed on time and within budget.

• Interact and coordinate with clients, consultants, construction workers and subcontractors.
• Create periodic reports and prepare weekly project snapshots.
• Secure all required building permits and clearances.
• Comply with operational standards and Health and Safety regulations.
• Handle purchase of building materials, tools and equipment and selecting suppliers, ensuring schedule of all deliverables.
• Hire and supervise the activities of subcontractors and subordinate staff.
• Administer the installation of new equipment as well as maintenance and repairs to existing ones.
• Monitor and track consumable inventory to fulfill daily operations.
• Prepare cost and inventory reports and maintain accurate records.
• Monitor and control income and expenditure, make adjustments to meet financial goals.
• Constantly search for vendors and specialty contractors to ensure decreasing costs, quality and timely completion for construction
• Conduct quality assurance and safety inspections throughout the construction process, creating a safe working environment.
• Identify and document all onsite issues and provide remedial actions.
• Collect weekly time sheets, calculate bonuses, deductions and allowances of employees.
• Schedule bank payments and prepare and hand out paychecks directly to employees.
• Handle the collection of progress billings from clients.
• Organize and participate in periodical meetings with clientele, workers and subcontractors.
• Give clients regular progress updates and submit budget reports.

NxGen Inc. – Technical Consultant

Mandaluyong, Philippines

11/2014 – 5/2015

Provided technical support to end-users. Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

• Problem identification, diagnosis, resolution and escalation via helpdesk system, telephone and remote support tools.
• Analyzed and resolved incidents and requests regarding use of applications, software and hardware.
• Provided clear and concise step-by-step solutions to end-users to quickly resolve issues.
• Performed security administration functions for user and remote access.
• Performed software installations, configurations and updates as needed.
• Performed recovery operations to restore system following failures.
• Logged and tracked incidents and requests from identification through resolution along with any further actions required of management or repair personnel.
• Maintained and protected confidentiality with regard to all aspects of employee information.

Convergys Philippines – Technical Support Representative

Manila, Philippines

11/2010 – 3/2011

• Provided a professional 1st point of contact for all support issues and enquiries.
• Updated and maintained customer database and incident reports.
• Responded to customer complaints and providing technical assistance in troubleshooting errors and malfunctions.
• Marketed warranty extension policies and company products when opportunities arise.
• Provided training to clients in the use of system and applications as related to Internet.

Mapua Institute of Technology

Manila, Philippines

Bachelor of Science: Computer Engineering

Mapua Information Technology Center

Makati, Philippines

Associate Degree: Information Systems