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Fort St. John
Shenisha Rohoman

Shenisha Rohoman

CHAT SUPPORT REPRESENTATIVE

Customer Service / Support

Fort St. John, Peace River Regional District

Social

Services offered

Address customer inquiries, troubleshoot issues, and provide product or service information efficiently and professionally.
Communication Skills (Both Written and Spoken) ...

  • Multitasking Skills. ...
  • Empathy. ...
  • Problem-Solving Skills. ...
  • Typing and Data Entry. ...
  • Resourcefulness. ...
  • Industry Expertise. ...
  • Positive Attitude
Chat support representative
Customer service
Approximate rate: CAD$ 10 per hour

Experience

  • Provided real -time assistance via live chat, resolving technical issues, answering product questions, processing requests, and maintaining high customer satisfaction with strong written communication, multitasking, and problem-solving skills, documented in CRM systems, aiming to meet KPIs like response time and satisfaction scores.

Education

Secondary school diploma

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