Sher baz Khan

Responding to Customer Inquiries: Handling customer inquiries, concerns, and complaints via various channels such as phone, email, chat, or in person. Providing accurate and timely information to address their needs.

Resolving Customer Issues: Working to resolve customer problems and complaints effectively, finding suitable solutions, and ensuring customer satisfaction. This may involve coordinating with other departments or escalating issues when necessary.

Providing Product or Service Information: Assisting customers by providing detailed information about products, services, pricing, and policies. Educating customers about features, benefits, and usage instructions.

Processing Orders and Returns: Assisting customers with placing orders, verifying information, processing payments, and managing returns or exchanges. Ensuring accuracy and efficiency in order processing.

Maintaining Customer Records: Accurately documenting customer interactions, transactions, inquiries, and complaints in the appropriate systems or databases. Keeping customer records up to date.

Offering Support and Guidance: Providing guidance, troubleshooting assistance, and technical support to customers who encounter difficulties with products or services. Walking customers through step-by-step processes.

Upselling and Cross-selling: Identifying opportunities to upsell or cross-sell additional products or services that align with the customer's needs and preferences. Making relevant recommendations and promoting special offers.

Handling Difficult Customers: Managing challenging or irate customers with patience, empathy, and professionalism. Calming frustrated customers and finding solutions to restore their satisfaction.

Collaborating with Team Members: Collaborating with colleagues and other departments to address customer needs, share knowledge, and improve overall customer service processes.

Following Company Policies and Procedures: Adhering to company guidelines, standards, and protocols for customer service. Following established workflows, service level agreements, and quality assurance processes.

Continuous Improvement: Actively seeking feedback from customers, monitoring customer satisfaction metrics, and suggesting improvements to enhance the customer experience. Identifying trends or patterns to proactively address potential issues.

Product Knowledge Development: Keeping up-to-date with product knowledge, industry trends, and market competition. Participating in training sessions and self-study to improve knowledge and expertise.

Teaching Mathematics

Research

Customer services 

School Bus driving  

Computer programming