Shiva Kiran Maddela

I am a very enthusiastic, young, and talented individual, who is equipped with leadership skills to efficiently lead and work with a team. I think being an assistant manager at a retail store demands good communication skills which am very good at. Moreover, I have impressive skills in understanding people, training them, and working with them to increase the store's productivity, making sure of excellent customer service. I am very interested in this role as it can help me enhance my leadership skills too. 

 WORK EXPERIENCES

• Company Name          :           Cognizant Technology Solutions Pvt. Ltd
• Work Role                  :           Process Executive 
• Duration                      :           1.8 years, 6th January 2020 – 3rd September 2021

• Role description         :
  • Assisting team leader in group activities and offshore/client meetings
  • Train new hires and other team members 
  • Interact with offshore members of the company is ensure the process is going on as per the client’s expectations and deadlines of tasks.
  • Quality control in the team 
  • Ensure the tax payments of the non-escrow client are made on time, if not paid convert them to escrow and make payment
  • Pay real estate taxes on US mortgage properties for escrow clients. 
• Takeaways:
  • Improved communication skills 
  • Improved Leadership skills
  • Improved training and presenting skills
  • Attention to detail and scrutinizing skills 

• Company Name          :           Tiggy delivery corp.
• Work Role                  :           Merchandiser 
• Duration                      :           9 months, November 2021 to July 2022
• Role description         : 
  • Supervising the courier team and the process right from receiving an order to its delivery to the customer. 
  • Communicating efficiently to resolve the issue associated with team and customers
  • Training the new associates in order picking and inventory management
  • Communicating store sales to the manager and promoting the sales through walk-in customers to improve business
  • Stocking shelves to achieve 100% stock availability in order to make sure timely order picking and delivery
  • Completion of tasks on time. 
  • Management of team and coordination with them. 
  • Management of inventory.
  • Organizing and maintaining the store properly.
  • Preparing the write-off, variance, and other data sheets for records of the company. 
  • Opening and closing the store and performing related activities. Ensuring the last min deliveries are handled properly by effectively communicating and customer complaint handling. 
• Takeaways:
  • Supervising skills 
  • Improved time management and team management 
  • Improved communication with people of different cultures 
  • Customer service skills

• Company Name          :           Movado Company Store
• Work Role                  :           Sales associate
• Duration                      :           From the past four months till now 
• Role description         :           
  • Effectivity interacting with the customers with utmost enthusiasm and confidence 
  • Analyzing the customer behavior, understanding their requirement, and fulfilling their need accordingly 
  • Presenting the products effectively and explaining the detail to match the customer’s requirement
  • Being a team player and helping the team member in providing better customer service 
  • Acquiring product knowledge and using it to increase the sales of the company 
  • Closing POS tills and the stores.
• Takeaways:
  • Enhanced customer service skill
  • Enhanced presentation skill 
  • Acquired the skill to understand the body language
  • Behavioral analysis 
  • Attention to detail 
  • Improved team coordination
  • Detailed knowledge of watches 

I have completed my bachelor's degree in commerce and accounts, currently, I am in the final semester of my master's degree in business administration.