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Shivangkumar Sonadiya

Shivangkumar Sonadiya

Computer Systems Technician

Technology / Internet

Edmonton, Alberta

Social

About Shivangkumar Sonadiya:

What to say when there is a lot to tell and to make it simple, I am a curious cat that can learn a lot and find a way to make it simple and efficient.

Experience

Help Desk Analyst, HGS, August 2022- May 2022

Winnipeg, MB

  • Installed and managed connected hardware and application components to assure nonstop environment operations.
  • Monitored IT use to maintain compliance with established processes, policies and guidelines.
  • Presented network systems training and information to employees.
  • Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
  • Maintained accurate inventory of owned and new equipment to support the availability of replacement parts when needed.
  • Devised incisive workarounds and resolutions for IT-related problems.
  • Used remote login tools to assist clients with technical and product questions.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
  • Maintained up-to-date case documentation for future reference. 

 

IT Support Specialist, 24-7 Intouch, April 2020 - March 2022

Winnipeg, MB

  • Assisted customers by troubleshooting and resolving technical problems.
  • Created new accounts, reset passwords and configured access to servers and file management software for users. 
  • Trained new employees on support processes, procedures and knowledge base.
  • Walked customers through processes of installing software or hardware and initial program start-up procedures.
  • Troubleshoot daily IT desktop client issues, supporting multiple departments and various offices. (Ticket Management and Escalation)
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Created robust end-user self-service tools and documentation for VPN Issues, Systems Malfunctions and Call support. 

     

Education

Diploma in Computer System Technician And Networking, St. Clair College, Windsor, ON August 2019 
 

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