SHIVANI CHAMOLI

Experienced IT professional and Client Success Specialist with a background in strategic client success, digital solutions, business development, and account management. I have a strong track record of delivering exceptional service, fostering client relationships, and driving successful solution adoption.

My expertise includes account management, customer advocacy, strategic planning, relationship management, business strategy, renewals, solution-oriented strategy, data analysis, Microsoft Office proficiency, project management, B2B enterprise, and web development.

Professional Experience Summary:

Modification Specialist at Newfold Digital, Canada:

• Demonstrated exceptional website design skills with a focus on detail and innovation.
• Enhanced team collaboration and communication efficiency.
• Successfully managed multiple projects with on-time completion and custom-tailored solutions meeting or exceeding customer goals.

Client Success Specialist at Acuity Ads Inc., Toronto, Canada:

• Acted as a strategic business consultant for clients, achieving high customer satisfaction and retention rates.
• Conducted quarterly business reviews, identifying growth opportunities and driving revenue increases.
• Collaborated cross-functionally to deliver exceptional customer service and achieve revenue goals.

Strategic Marketing Specialist at Yum Brands, Vaughan, Ontario, Canada:

• Implemented data-driven marketing strategies resulting in significant business growth.
• Conducted market research to inform successful marketing campaigns and optimized performance through data analysis.

Client Relations Associate at SimplePlan Media, New Delhi, India:

• Delivered exceptional service and support, leading to high customer satisfaction and improved retention.
• Collaborated cross-functionally to ensure seamless project delivery and enhance customer experience.

Market Data Analyst at Amicus Infotech, New Delhi, India:

• Conducted comprehensive market research and analysis, leading to increased market share.
• Prepared insightful reports and presentations to influence strategic decision-making processes.

Holding a diverse professional background with a consistent focus on delivering results, fostering client relationships, and leveraging data-driven insights to drive success.

I have completed my Bachelor of Computer Science from Uttarakhand Technical University, India, providing me a strong foundation in computer science principles and technical skills. Additionally, I have completed a program in Strategic Marketing Communications at Conestoga College, Canada, which has equipped me with strategic marketing knowledge and communication skills essential for roles involving marketing strategy, client communication, and business development. These educational backgrounds complement each other well, combining technical expertise with marketing and communication skills, which are highly relevant for roles in IT, client success, and strategic marketing.