Shohreh Aghababaei

Friendly and dedicated customer service with 1 year of experience, committed to delivering exceptional
service and building positive customer relationships. Seeking to leverage my proven communication and
problem-solving skills to contribute to the success of a customer-centric organization.

• Interacted with customers’ in-person, over the phone, and via email, addressing inquiries, resolving issues, and providing product information. 
• Assisted customers with purchases, processed transactions accurately, and handled returns or exchanges following company policies. 
• Acted as a point of contact between customers and various departments to ensure timely and satisfactory resolution of concerns. 
• Maintained in-depth knowledge of products and services, offering personalized recommendations to meet customer needs. 
• Handled customer complaints with empathy and professionalism, turning negative experiences into positive ones. 
• Collaborated with team members to improve overall customer satisfaction ratings and achieve sales goals. 

Complete diploma certificate and not complete Bsc degree. I'm not student now.