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Ottawa
Shohreh Aghababaei

Shohreh Aghababaei

Customer Service Representative

Customer Service / Support

Ottawa, Ottawa

Social


Services offered

Friendly and dedicated customer service with 1 year of experience, committed to delivering exceptional
service and building positive customer relationships. Seeking to leverage my proven communication and
problem-solving skills to contribute to the success of a customer-centric organization.

Approximate rate: CAD$ 20 per hour

Experience

  • Interacted with customers’ in-person, over the phone, and via email, addressing inquiries, resolving issues, and providing product information. 
  • Assisted customers with purchases, processed transactions accurately, and handled returns or exchanges following company policies. 
  • Acted as a point of contact between customers and various departments to ensure timely and satisfactory resolution of concerns. 
  • Maintained in-depth knowledge of products and services, offering personalized recommendations to meet customer needs. 
  • Handled customer complaints with empathy and professionalism, turning negative experiences into positive ones. 
  • Collaborated with team members to improve overall customer satisfaction ratings and achieve sales goals. 

Education

Complete diploma certificate and not complete Bsc degree. I'm not student now. 

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