Siyona baby

Dedicated and enthusiastic individual seeking a position where I can utilize strong customer service skills and passion for delivering high quality service to the success of the team.

Store Associate and Customer Service

Aryankala Trading Company

Ayyankala Arcade 13/198-A Ayarkunnam,Kottayam,Kerala,India

May 2022 to May 2023

• Assist in maintaining a clean and organized product floor and ensuring a customer-friendly environment.
• Maintain up-to-date knowledge of products, pricing, and promotions.
• Maintain store finances, financial integrity and accuracy, pricing integrity, inventory control, and profitability
• Manage purchases and payment transactions using cash registers and related software, and assist customers with returns and exchanges.

Support Analyst

Bright and Co., Xiii/547, SAW Mill Road, Koorkanchery P O, Thrissur, Kerala, India

May 2016 to May 2022

Provide front-line primary technical support to end users on various technical issues and problems relating to hardware and software.

Analyst

Fidelity National Financial - Bengaluru, Karnataka

September 2016 to March 2018

Handling escalations related to preliminary report preparation performed by agent and maintaining daily and monthly production and quality reports for the team.

Senior Process Executive

Infosys BPM - Bengaluru, Karnataka

July 2013 to August 2016

Working in different queue on daily basis and ensure that the agent’s Production and quality is maintained and worked with (SME) Quality department, which involves daily audit of loans ensuring that errors will not be repeated.

Software Trainee

IPSR solutions - Kottayam, Kerala

February 2013 to May 2013

Worked as a software trainee by giving training

Ontario College Graduate Certificate (Post-Graduate) in Entrepreneurship Management

Canadore Collage - Ontario

September 2023 to Present

Msc in Software Engineering

Sathyabama University - Chennai, Tamil Nadu

July 2007 to April 2012