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Toronto
Sobhan Mohanty

Sobhan Mohanty

Application/Production Support

Technology / Internet

Toronto, Ontario

Social

Services offered

• 7+ Years of experience in Production/Application support handling critical Information technology applications • Experience in banking domain across multiple reputed organizations including Standard Chartered, Wells Fargo, StateStreet and HCL Technologies. • Have prior experience in leading the Team, Managing the SLA and reporting different reports to senior leaders. • Acted as SPOC (Single Point of Contact) for some applications. • Experienced in o Providing L1/L2 support for production incidents and liaise with L3/L4 team o Monitoring production servers, fixing PROD issues, and handing incidents and Major Incidents (end to end) o ServiceNow/IBM ISM tickets such as REQUEST, INCIDENT Management, CHANGE Management and PROBLEM Management o Scheduling, monitoring and fixing the batch jobs in Autosys and Control-M o Creation of CHANGE Requests and implementation of CHANGE Request. o ITIL Framework and Ticketing Tool experience such as JIRA and Service Now o Creation of JILS in Autosys and Modifying the Jobs as per the business requirement o Experience with real-time monitoring systems such as ITRS & Dynatrace and taking appropriate action as and when necessary. o Provisioning users on Salesforce and Documentum and managing IAM(Identity and access management) o Worked on SWIFT application o Performed COB /Disaster Recovery (DR) Test o Execution of the test cases and raising the bugs/defects o Working in LINUX SERVER, Windows Server, Active Directory for CIB, Investment Banking and Payments System. o Intermediate level of Scripting (PowerShell and Shell script) knowledge. o Knowledge on Kubernetes, Docker and Python o Working in an Agile / DevOps environment o MS SQL Database Server, Oracle Database Server, BMCRemedy, WinSCP, JIRA, Confluence, Servicenow, MQExplorer, Cloud Controller, Rundeck, IAM o Collaborative, self-motivated team player with positive attitude and analytical skills

Technical support
Application support
Production support
It support
Identity and access management
Incident management
Approximate rate: CAD$ 60 per hour

Experience

• 7+ Years of experience in Production/Application support handling critical Information technology applications

 • Experience in banking domain across multiple reputed organizations including Standard Chartered, Wells Fargo, StateStreet and HCL Technologies. 

• Have prior experience in leading the Team, Managing the SLA and reporting different reports to senior leaders. 

• Acted as SPOC (Single Point of Contact) for some applications. 

• Experienced in o Providing L1/L2 support for production incidents and liaise with L3/L4 team o Monitoring production servers, fixing PROD issues, and handing incidents and Major Incidents (end to end) o ServiceNow/IBM ISM tickets such as REQUEST, INCIDENT Management, CHANGE Management and PROBLEM Management 

o Scheduling, monitoring and fixing the batch jobs in Autosys and Control-M o Creation of CHANGE Requests and implementation of CHANGE Request.

o ITIL Framework and Ticketing Tool experience such as JIRA and Service Now 

o Creation of JILS in Autosys and Modifying the Jobs as per the business requirement o Experience with real-time monitoring systems such as ITRS & Dynatrace and taking appropriate action as and when necessary. 

o Provisioning users on Salesforce and Documentum and managing IAM(Identity and access management) 

o Worked on SWIFT application o Performed COB /Disaster Recovery (DR) Test o Execution of the test cases and raising the bugs/defects 

o Working in LINUX SERVER, Windows Server, Active Directory for CIB, Investment Banking and Payments System. o Intermediate level of Scripting (PowerShell and Shell script) knowledge. 

o Knowledge on Kubernetes, Docker and Python 

o Working in an Agile / DevOps environment o MS SQL Database Server, Oracle Database Server, BMCRemedy, WinSCP, JIRA, Confluence, Servicenow, MQExplorer, Cloud Controller, Rundeck, IAM 

o Collaborative, self-motivated team player with positive attitude and analytical skills

Education

Bachelor of Technology in Computer Science and Engineering 2008 - 2012

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