Sodiq Shittu

• A Network Administrator with 5+ years of experience enhancing IT operations across organizations.
• Expertise in LAN/WAN admibistration, technical support and software integration.
• Advanced knowledge in windows, DNS and Application server, Windows Active Directory, Network infrastructure.
• Proven records of team works in conducting complex systems and network upgrades.
• Proven ability to resolve customer issues, troubleshoot technical problems and ensure customer satisfaction. Seeking to contribute my skills and skills to a dynamic team.

System Integration Manager                                                                         Nov 2019 - Present

Nigerian Civil Aviation Authority • Lagos, Nigeria          

• Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP) departments and companies
• Develop and implement policies and procedures for electronic data processing and computer systems development and operations
• Meet with clients to discuss system requirements, specifications, costs and timelines
• Assemble and manage teams of information systems personnel to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems
• Control the budget and expenditures of the department, and of the NCAA
• Recruit and supervise computer analysts, engineers, programmers, technicians and other personnel and oversee their professional development and training.

Support Desk Analyst                                                                                  Jan 2016 - Oct 2019

PATH II • Lagos, Nigeria          

• Responded to customer inquiries via email, chat, and phone, ensuring prompt and accurate resolution of issues
• Troubleshoot technical problems, guide customers through product features, and provide step-by-step assistance.
• Collaborated with cross-functional teams to address escalated issues and implement solutions.
• Maintained detailed records of customer interactions and resolutions in the CRM system

Federal University Abeokuta, BSc Physics