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Saint John West
Sodiq Shittu

Sodiq Shittu

IT Specialist

Telecommunications

Saint John West, New Brunswick

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About Sodiq Shittu:

  • A Network Administrator with 5+ years of experience enhancing IT operations across organizations.
  • Expertise in LAN/WAN admibistration, technical support and software integration.
  • Advanced knowledge in windows, DNS and Application server, Windows Active Directory, Network infrastructure.
  • Proven records of team works in conducting complex systems and network upgrades.
  • Proven ability to resolve customer issues, troubleshoot technical problems and ensure customer satisfaction. Seeking to contribute my skills and skills to a dynamic team.

Experience

System Integration Manager                                                                         Nov 2019 - Present

Nigerian Civil Aviation Authority • Lagos, Nigeria          

 

  • Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP) departments and companies
  • Develop and implement policies and procedures for electronic data processing and computer systems development and operations
  • Meet with clients to discuss system requirements, specifications, costs and timelines
  • Assemble and manage teams of information systems personnel to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems
  • Control the budget and expenditures of the department, and of the NCAA
  • Recruit and supervise computer analysts, engineers, programmers, technicians and other personnel and oversee their professional development and training.

 

Support Desk Analyst                                                                                  Jan 2016 - Oct 2019

PATH II • Lagos, Nigeria          

 

  • Responded to customer inquiries via email, chat, and phone, ensuring prompt and accurate resolution of issues
  • Troubleshoot technical problems, guide customers through product features, and provide step-by-step assistance.
  • Collaborated with cross-functional teams to address escalated issues and implement solutions.
  • Maintained detailed records of customer interactions and resolutions in the CRM system

Education

Federal University Abeokuta, BSc Physics

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