Sonia Butalia

Experienced Senior Technical Writer and Certified Scrum Master with 16 years of expertise in technical writing, Agile leadership, and team management. Skilled in Online Content Documentation, Metadata & SEO, and HTML. Proficient in ServiceNow, Jira, and SharePoint for streamlining documentation workflows and driving innovation. Proven track record in Agile process facilitation, team mentoring, and project execution. Seeking leadership roles to enhance documentation practices, technical communication, and team collaboration.

As a QA Coordinator, I have over five years of experience managing quality assurance processes in various industries. In my current role, I am responsible for overseeing the entire quality control process, ensuring that products and services meet or exceed customer expectations. 

In my previous positions, I have developed and implemented quality control procedures, analyzed data to identify areas for improvement, and worked closely with cross-functional teams to resolve quality issues. 

I have also been responsible for creating and maintaining detailed documentation of quality assurance processes and results, as well as conducting regular training sessions for team members to ensure that they understand and adhere to quality control procedures.

In addition to my technical skills, I am a strong communicator and problem solver, able to collaborate effectively with stakeholders and team members to resolve issues quickly and efficiently. I am passionate about continuously improving processes and systems to achieve the highest levels of quality and customer satisfaction.

ISTQB Foundation Level Certification

Masters in Science