Sophi Baeza-Gutierrez

I’m a licensed esthetician who graduated with honours, and would love to work as a beauty advisor or in the beauty industry, to not only work in what Iove but also help people feel more confident about themselves

Sales Associate “Sales Babysaurio”, Talca, Chile  

December 2017- March 2018 

• Delivered prompt, friendly service to customers in-store. 
• Inventory control. 
• Encouraged customers to find accessories and other upsell items to complete ensembles. 
• Cleaned, closed, and secured store at end of shift. 
• Provided accurate information about promotions, customer programs, and products, helping drive high customer retention. 
• Assisted customers by answering questions and fulfilling requests. 

Bartender manager “Hennessy’s Irish Pub” Merida, Yucatan, Mexico 

March 2018 - June 2020 

• Kept accurate inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies. 
• Kept alcoholic beverages well stocked and organized to meet expected demands. 
• Created unique drinks and cocktails offerings every month as part of seasonal offerings 
• Polished glassware, bussed tables, and removed debris to keep customer areas fresh and clean. 
• Took customer orders and capitalized on opportunities to sell special beverage and food options. 
• Up sold daily specials and beverage promotions to exceed daily sales goals. 
• Managed cash, completed daily reconciliation. 
• Set up for private events. 
• Helped to train new employees when needed. 

Busser “Hennessy’s Irish Pub” Merida, Yucatán, Mexico 

January 2018 - March 2018 

• Kept a close eye on customers to promptly clean and set up tables. 
• Worked quickly, communicating with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests. 
• Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support a positive work environment. 
• Checked dining area supplies, including linens and wrapped silverware, and replenished low stock. 
• Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces. 
• Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables. 
• Improved customer satisfaction rates by answering customer’s questions and resolving issues efficiently. 

Hostess and Waitress “El Marciano Restaurant”, Merida, Yucatan, Mexico 

June 2019 - June 2020- Part-Time 

• Greeting and seating of all restaurant guests. 
• Took customer’s orders.  
• Operated the cash register, ensured all prices and quantities. 
• Maintained a clean workplace.  
• Served as a dedicated and enthusiastic Waitress 6 nights per week. 
• Reminded professional and polite under all circumstances. 

Retail coordinator “winners” Mississauga, ON, Canada 

November 2021 - June 2022- Full time 

• Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Instructed staff on how to handle difficult and complicated sales.
• Assigned employees to specific duties.
• Enforced safety, health, and security rules.
• Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
• I also worked at the beauty section for a while before starting college.

“Oxford student spa” Mississauga, ON, Canada

June 2022 - November 2022- Full time 

• Performed skin care treatments such as chemical peels, exfoliation, tinting, and deep cleansing facials.
• Consulted clients on skin care and beauty products.
• I learned how to do full body wax.
• Performed manicures and pedicures.
• Hot stone massage.
• Full face of makeup.
• Body treatments.

Education 

High school Diploma, Concepcion-Chillan, Chile.

Graduated with honors from Oxford college Mississauga Campus in the program Advanced Esthetics and Spa Operations.

Volunteering experience 

Retirement Home, Toronto, Ontario 

2015-2016 

• Assisted with set up and cleaning for programming. 
• Engaged with the elderly through conversation, listening, and playing board games. 
• Kitchen duty. 

“Dog Lover Organization”, Merida, Yucatan, Mexico 

2018-2020 

• Assisted with socializing dogs by daily walks. 
• Worked with other volunteers to meet the dog's needs: feed, cleaned after them. 

Graduated highschool in chile, South America

graduated with honours at Oxford college in the Advanced Esthetics and Spa Operations