Sophia Funk

I am a new graduate with 2 years of bartending experience and over 5 years of customer service experience in fast-paced environments looking for part-time work, starting as soon as possible. As an extroverted and professional individual who is passionate about food and drinks, I am able to connect with customers to provide an unforgettable service experience. I speak conversational French after living a year in France, and am actively learning to become fluent.

Koerner’s Pub

Bartender

●  Bartender for various types of service, including regular bar service, weddings, drag shows, raves, and private events, adapting service formality style to the event

●  Built extensive drink knowledge by consistently learning a rotating drink menu, including over 15 cocktails, highballs, craft beers, and wine

●  Used menu knowledge to make personalized customer recommendations, upselling additional products when appropriate

●  Displayed ability to succeed in a fast-paced environment by working as a sole bartender, managing busy rushes by prioritizing tasks according to urgency and communicating with customers

● Restocked bar according to FIFO system, changing kegs, preparing garnishes, and washing glasses

Virtuous Pie UBC

Shift Lead
Brand Ambassador

●  Opened and closed bar, recommended and served a selection of craft beers and wine

●  Promoted to Shift Lead by displaying ability to delegate tasks to team by priority and solve problems as they arise

●  Lead closing duties, including supervision of BOH and FOH closing responsibilities, cashout, POS end of day process, and locking up the restaurant using a security system

●  Consistently created positive guest experiences by anticipating customer needs, including customized menu recommendations based on allergies or preferences, and empathetically managing disgruntled customers

●  Managed orders using POS software, responsible for troubleshooting technical issues on both the customer and software end

NannyNou Paris, France

Nanny & English Tutor Oct 2018 – July 2019

●  Facilitated group and one-on-one tutoring sessions by designing a personalized learning curriculums for 8 francophone children to learn English

●  Adapted teaching style to individual student and performed regular check-ins with parents to enrich learning

Salmon Point Restaurant Campbell River, BC

Hostess, Busser & Food Runner May 2017 – Aug 2017

●  Recognized and provided assistance when colleagues were overwhelmed during rush periods, filling multiple roles throughout the restaurant to ensure a smooth service experience for customers

●  Welcomed all customers upon arrival, seating tables according to server workload and customer table preferences

Black Creek Diner Black Creek, BC

Busser & Food Runner May 2016 – Aug 2016

● Assisted serving team by overseeing the cleanliness of restaurant, running food when necessary, and taking orders on POS system

Bachelor of Commerce | UBC Sauder School of Business

Specialization: Marketing | Minor: Sociology