Sophie Byers

I am extremely passionate about human centered design and I am invested in making design an accessible place for everyone. My background in English allows me to effortlessly communicate users needs and wants along with UX Writing. This gives me a heightened ability to truly empathize with the users which helps execute great design

Experienced Customer Service Specialist with a demonstrated history of working in multiple industries. Skilled in Communication, Organization Skills, Time Management, and Customer Experience.

WORK EXPERIENCE 
 

CUSTOMER CARE SPECIALIST - STICKERYOU
June 2020 - present 

Working directly with clients and reporting back to upper management with concise reporting 

Presenting information to my management in an interactive and accessible way for everyone 

Managing my own clients along with multiple inboxes and incoming phone calls

CUSTOMER CARE - foodora 
April 2019 - May 2020

Delegating tasks to my teammates to ensure we met our KPI’s and daily goals 

Created reports on issues we are experiencing, patterns, etc. to deliver back to management and present this in a enjoyable manner

Experience with Microsoft excel, Salesforce, Helpscout, etc. 

GRAPHIC DESIGN ASSISTANT - motive media 
May 2016 - September 2016 (summer opportunity) 

Further developed my content writing and editing 

Curated concise design plans and carried them out in a cohesive creative style 

Presented multiple design plans to management for their clients and delivered this in a understandable/accessible format

Gained the ability to communicate with clients to truly understand what they are wanting and bringing their design dreams to life

PAYROLL CLERK/CUSTOMER SERVICE - APPS Transport
2014 - 2018 (summer job that turned into full time) 

Developed and maintained relationships with clients - found resolutions for any issues brought up and communicate their options  effectively with them 

Created reports for management and presented this information verbally with visual components 

In charge of payroll - having a keen eye for details and communicating with colleagues if there were any issues 

EDUCATION

UX Design
Brainstation
2022

Bachelor of Arts English
Toronto Metropolitan University
2020

 

SKILLS

Content Writing
User research & strategy
Experience with Figma
Critical thinking & empathy
Information Architecture
Wireframing