Sorbipher Miguel

Having a Diploma in Network Administration from TriOS College, Bachelor’s Degree in Information Technology from AMA University and 14+ years experience in the field of Information Technology, particularly in System Administration and Networks, I feel confident in my ability that I will excel perfectly in this position and becoming a valuable part of the company.

Furthermore, I am professionally certified with CompTia A+ and with decent experiences on front line support, network and system support. 

It would be a great pleasure to talk and meet with you to discuss my qualifications and experience in detail. I look forward to speaking with you further about this position.

TECHNICAL PROFICIENCY & CERTIFICATIONS

Certificates:                                CompTIA A+ (901,902)

Operating System (PC):            Windows 10 | Server 2019

Server management:                 Active Directory, VMware, Hyper-V, Citrix Workspace

System Management:               Microsoft System Center Configuration Manager, Microsoft Bitlocker Administration

Document Management:           Microsoft Sharepoint, OneDrive

Networking:                                LAN, VPN, TCP/IP, DHCP, Cabling, Routers, Switch, IP addressing and subnetting, Telnet, OSPF, EIGRP

Communication Platforms:        Cisco Webex, Zoom Meetings App, Microsoft Teams

Digital Workflows:                      ServiceNow

VPN:                                          Global Protect (Palo Alto), Checkpoint Endpoint

Applications:                              Kroll by Telus, Google Docs, Microsoft Office 365, Microsoft Project, Visio, Wireshark, GNS3, Microsoft Intune, Azure, Photoshop CS3 – CS6

Phone:                                        Avaya IP Office Manager, Genesys, CallPilot, Business Element Manager, Cisco Jabber,  

Remote:                                     Remote Control Viewer 2016, Remote Desktop Manager, Anydesk, DameWare Remote Control, Teamviewer

ERP:                                          AS400 (QMG), Sage

CRM:                                         Podio, Zapier

PROFESSIONAL Experience

Burman and Fellows Group (Medisystem Pharmacy, Shoppers Drugmart and Loblaws)

Tier 2 - End User Support / IT Analyst                                                                   August 2018 – Present

• Provided End-User Support onsite and remote
• Provided setup, support and deployment of corporate assets such as desktops and laptops
• Provided on-site emergency and after hours service for calls coming from Medisystem sites, nursing homes, long term care homes and retirement homes across Canada
• Provided executive (“White Glove”) service to VP level and above for their corporate devices
• Trained end-users on pharmacy application such as Kroll
• Assisted in installing Network and Server equipments with the Loblaws Network Team
• Maintained asset inventory quarterly and liaise with BFG for procurement and purchasing of new devices, peripherals, accessories and equipment
• Liaise with other Technology teams like Windows, Citrix, Network, SQL/DB, Messaging, Security and other teams whenever needed most especially for major incidents that are priority 1 and 2
• Engaged in major projects that made growth and expansion of Medisystem Pharmacy for the past 4 years and to name one was the Windows Migration to Windows 10.
• Performed system imaging for desktops and laptops

Sofina Foods Inc.                                                                                                      

Desktop Support Specialist / Asst. Network Administrator                                March 2017 – June 2018

• Administer accounts in Active Directory, Exchange accounts and file sharing permissions
• Troubleshoot, and act as primary contact for select server-based applications 
• Assist Network Administrators on ensuring “up time”, configuring switch and routers.
• Respond to Service Requests; install, configure, update, troubleshoot and train users 
• Performed system imaging, image deployment and unit testing

Inter-Canada Fisheries                                                                                                  

Warehouse Associate                                                                                   March 2016 – February 2017

• Coordinated with supervisor and managers and processed current orders on a daily basis
• Assisted in maintaining current inventories and worked in a team in preparing food orders

Crystal Claire Cosmetics                                                                                                  
Production Service & Label Specialist                                                          October 2015 – March 2016

• Used Teklynx labeling software for creating and preparing cosmetics labels and stickers
• Entered data of quantities and description of produced labels for production purposes
• Trained employees on how to supply and support each production line

Casa Mikael International                                                                        
IT Admin / Network Support                                                                   January 2008 – December 2014

• Performed computer hardware and software installation, repair and maintenance.
• Facilitated in managing computer network issues and connectivity
• Recommended schedule and perform network improvements, upgrades, and repairs
• Helped in maintaining the structure of networks of computer workstations

NCO Teleservices Asia Pacific                                                                           
Technical Support Specialist (MSN Software)                                                 April 2006 – January 2008

• Handled support issues via phone in a courteous and knowledgeable manner
• Guided callers for restoring software, accounts, network and connectivity issues

TriOS College                                                                                               

(Diploma Program with Distinction)                                                                                                2017

• Network Administration 

GreenCity International College                                                                                                      2010

• Higher National Diploma in Hospitality Management and Rooms Division Management
• Accommodation Operation & Marketing Management Diploma

AMA Computer University                                                                                                                2006                     

• Bachelor Degree in Information Technology