Stefan Dennis

Over ten years of providing exceptional frontline customer services at various organizational levels. Five years of progressive experience in administrative and clerical positions within various organizations. Four years of experience providing social services support to marginalized groups. Highly experienced in the utilization of various applications including, Microsoft Word, Excel, Outlook, PowerPoint, Teams Electronic Medical Records, Zoom, Event reservation, Survey and Database management tools. Proficient in the creation and maintaining of internal databases for review and audit. Typing speed is currently 60 w.p.m. Experienced in reviewing confidential documents with sensitive natures and content. Excellent time management skills; allowing me to prioritize my workload to consistently meet tight deadlines.

2024 - August 2025, Educational Assistant | Henry Coaster Memorial School | Marten Falls First Nations, ON            
 

· Facilitated virtual meetings with students and therapists for 1:1 therapy session through Anderson Therapy services.
 

· Supported Kindergarten's early years programming for students ages 3-7 by using literacy intervention programs to bridge gaps due to low attendance.
 

· Provided behaviour support to dysregulated students through use of practical ABA, CBT and Mindfulness techniques.
 

· Coordinated and supervised after-school programing in partnership with Nishnawbe Aski Nation’s ‘Choose Life’ community team
 

· Coordinated with out of community high school Guidance counselors to develop tutoring support for grade 9 & 10 students; allowing them to complete course work and earn credits prior to end of school year.
 

· Facilitated purchasing and procurement of equipment for afterschool program, kindergarten Early years program, and grade 6/7/8 Stem Program.
 

· Participated in year-round Professional Development (PD) to better support the specific needs of Indigenous students and community members.
 

· Learned and then provided culturally relevant programming to Indigenous students including drumming, hoop dancing, land-based exploration, Oji-cree language games, and reminders on Grandfather Teachings.
 

· Acted as Supply teacher for Grade 6/7/8 class for 8 weeks between Oct 2024 and March 2025; Implementing supply teacher lesson plan as directed by Homeroom teacher.
 

· Provided social support to students and community members by coordinating access to Interpersonal Health Care Providers (IHP) and social supports.

2022 - 2024, Clinic Co-coordinator | Sunnybrook Health Science Centre Department of Psychiatry | Toronto, ON              
 

· Facilitated assignment of Interpersonal Health Care Providers (IHP) and Resident MDs with patients for 1 vs 1 therapy session based on triage decision for Cognitive Behavioural Therapy & Mindfulness Intervention Clinic.
 

· Provided updates to referring MD on referral status based on triage with recommendations.  
 

· Created excel spreadsheets to track referrals internally; providing more accurate wait times for referring MDs.
 

· Triaged all referrals from Sunnybrook Psychiatrists and MDs for approval in our Cognitive Behaviour or Mindfulness Intervention based therapy clinics.
 

· Processed and provided associated medical forms and documentation for Physicians, patients, and Power of Attorney as needed.  
 

· Responsible for taking meeting minutes during onboarding of transitioning residents into and out of the psychiatry department.
 

· Provided patients with pre-assessment questionnaires to assist with mapping of patient process at pre-determined stages of treatment.
 

· Updated and provided an accurate list of accessible mental health community services for IHPs, patient, and family members including geared to income, private, and OHIP covered service.  
 

2022 - 2024, Administrative Assistant | Sunnybrook Health Science Centre – Department of Psychiatry |Toronto, ON  

· Processed referrals assigned by psychiatric outpatient ‘s Central Intake for associated physicians based on Chief-psychiatrists triage, review, and final assessment.
 

· Created excel spreadsheets to track referrals internally; providing more accurate wait times for referring MDs and patients.  
 

· Responsible for providing administrative support to assigned physicians including emailing, faxing, follow-up appointment booking, registration, check-in, and check out via Electronic Medical System (EMR), meeting scheduling, and other tasks as needed.  
 

· Provided liaison support in processing and providing FORM 1, 2 with Sunnybrook Hospital Emergency Department and Toronto Police Services.  
 

· Coordinated booking the Standardized Assessment of a Clinical Encounter Report (STACER) practice session and exit interview for psychiatry resident MDs.
 

· Booked patient appointments according to availability, urgency, and patient specific needs.
 

· Update referring MDs in accordance with OHIP guidelines for community care.  
 

· Greeted and welcomed patients in a courteous and professional manner.
 

2019 - 2022 Clinical Support Staff | Southeast Toronto Family Health Team (SETFHT) | Toronto, ON                                
 

· Trained and experienced in patient appointment booking, patient registration, check-in, and check out according to availability, urgency, and patient specific needs through EMS.
 

· Greeted and welcomed patients in a courteous and professional manner.
 

· Answered all patients-related questions; directed inquiries to patient MDs as needed.  
 

· Responsible for using SETFHT’s electronic medical system to update Physicals and IHP’s on medical updates (i.e., messages, lab reports, patient inquiries, MD responses).
 

· Assisted with patient communication and relayed confidential medical information.  
 

· Worked collaboratively with other MD’s and IHP’s to ensure excellent patient care is provided.  
 

· Screened patients, and workers for COVID-19 symptoms in relation to TPH’s evolving guidelines.
 

· Facilitated the transfer of COVID-19 swabs to designated testing sites.
 

· Updated patients on results of COVID-19 testing.
 

· Adhered to all SETFHT policies and procedures.  
 

· Performed other clinical duties as assigned.  
 

2019 - 2023 - Respite Support Staff - St. Felix Center – Respite/ Harm - Reduction | Toronto, ON
 

· Facilitated guest access to Overdose Prevention Space for safer consumption of substances.  
 

· Greeted and welcomed guests courteously while maintaining respect of all using SFC low-barrier respite space.
 

· Performed intake for guests using the City of Toronto’s Shelter Management Information System (S.M.I.S).
 

· Answered all inquiries regarding the operations of St. Felix Centre’s drop-in, dormitory, clothing bank, and social support services.
 

· Informed guests of SFC’s guidelines and protocols.
 

· Created and maintained harm reduction packages for client use.
 

· Provided clients with referral to support services as needed.  
 

· Ensured that all guests and staff were adherent to SFC’s code of conduct, while maintaining strict confidentiality.
 

· Responded to 32 overdoses swiftly while remaining calm and poise throughout the event, as well as providing updates to paramedics, patient MD, and site staff.  
 

· Disseminating up-to-date information to guests and community members regarding Public Health Harm Reduction news surrounding services, programs, and street drug updates.

2019 – 2020 Clerical & Client Services Worker - Youth Employment Services | Toronto, ON  

· Answered questions and inquiries on the operations of the centre and all services provided.  
 

· Updated all registered and prospective clients of the centre's guidelines while monitoring behaviours to ensure guidelines are followed.  
 

· Performed Employment Service intakes procedure and registration for new Employment Services clients.
 

· Provided resume, cover-letter, and interview preparation for youth accessing drop in services.
 

· Booked client appointments and maintained an updated client in Employment Services Management software.
 

· Worked collaboratively with employment counselors, job fair coordinators and employers to successfully meet program and organizational employment targets.

2014 – 2015 (Volunteer) Research / Administrative Assistant: Laurier Wetland and Ecology Wilfrid Laurier University | Waterloo, ON  

· Responsible for creating and maintaining literature databases for at-risk plant species.
 

· Aided researchers; documenting lab results and prospective proposals for future projects.
 

· Responsible for maintaining general lab correspondences through emails.
 

· Managed meetings and scheduled appointments between Professor Dr. Stevens and students  
 

· Gathered, prepared, and processed samples and slides for analysis from the Taquanyah Conservation Area.
 

· Assisted master's and undergraduate thesis students in designing experiments and conducting soil analysis.
 

· Assisted research and graduate students with the development, drafting, and editing of lab reports.
 

· Other responsibilities included preparing article abstracts weekly, modifying equipment for specific experiments, tending to growth chambers, conducting experiments, writing reports and summaries of experimental findings

Wilfrid Laurier University | Waterloo, ON  2010 – 2016
 

Bachelor of Arts | Double Major: Honours Biology, Philosophy