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Stevie Tse

Stevie Tse

Marketing and Sales Specialist

Administrative

Burnaby, Metro Vancouver Regional District

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About Stevie Tse:

Hard-working Banking and Customer Service Specialist with 3 years of customer service, sales and clerical experience in office, retail, and restaurant settings. Seeking an innovative company that can utilize my relationship-building and problem-solving skills to further develop my career in customer service. Consistently met department goals by utilizing a tailored and solution-based approach while also maximizing sales opportunities.

Experience

Employment background

TD Canada Trust  |  Telephone Banking Language Specialist 

Vancouver,BC  •  10/2022 – 03/2023

  • Offered Trilingual customer service in English, Cantonese, and Mandarin 
  • Delivered outstanding customer service by building rapport with a wide variety of customers and solved problems upon first contact            
  • Actively listened to each customer’s unique needs and asked suitable questions to offer a tailored solution that is catered to them 
  • Completed accurate transactions in an effective and precise manner    
  • Effectively dealt with various situations including complex issues by providing favorable results 
  • Consistently met or exceeded KPI targets
  • Managing everyday banking services: Authentication, bill payments, account opening, troubleshooting, Credit Card payments, etc.

 

R+D Kitchen by White Spot   |  Server/Server lead

Burnaby,  BC  •  04/2022 - present

  • Providing dynamic and excellent service
  • Leadership role assigning duties for servers
  • Alcohol knowledge and upselling

 

Squish Granville  |   Sales Associate 
Burnaby, BC  •  11/2019 - 9/2020 

  • Social media management of Squish Granville Instagram account 
  • Courteous customer service, upselling, stock-coordinating

 

Roots, Burrard Robson  |   Sales Associate 
Burnaby, BC  •  05/2019 - 10/2019 

  • Courteous customer service, upselling, replenishing, organizing visuals of sales floor

Additional Information/Projects

  • 2017: Hong Kong 7 men soccer YMCA cup, Tsuen Wan regional champion
  • 2019: SFU Shockwave dragon boat team
  • Volunteering: Fall 2018 Fraser International College Universal Case Competition helper
  • Volunteering: Winter 2018 SFU STEM brain cancer awareness outreach
  • Volunteering: SFU Canadian Cancer society (2019-2020)- Marketing coordinator & sponsorship liaison 
  • References available upon requirement.

Education

Simon Fraser University 

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