SUBHA SHREE KANNIYAPPAN

Though I’m an entry-level applicant. I’m passionate about doing a good job and received multiple compliments for efficiency, collaboration, and writing skills from my previous IT Company long back.

I’m very interested in beginning a career in this field. I believe I’ll make an excellent growth in the organisation I am into thanks to that passion, plus the following accomplishments.

1+ years of experience in the Information Technology Industry

Exposure to SDLC ( System Development Life Cycle) in Maintenance, Testing and SCM

Experience in handling severity incidents and email escalation to next level, Building roaster , working with team meeting bridges to solve the incident , MS office , Excel , powerpoint presentations 

Strong Analytical Skills, proven ability to learn quickly and apply knowledge effectively

 Willing to put in extra effort and wok efficiently to achieve any goals

 Ability to communicate effectively and present to all levels of management

Responsibilities

Debugging the UNIX script failures which run in production servers, and if not in the scope, escalating to the next Level

UNIX skills including shell scripting and similar system programming

Gathering Customer requirements on a periodical basis

Troubleshooting and successful closure of Severity tickets adhering to

Service Level Agreements (SLA s) as agreed with the client

Strong interpersonal and communication skills with good problem-solving

attitude 

Improving and refining the existing process and generating reports detailing the performance metrics

Sending Daily/Weekly/Monthly incident Review reports to the customer

Documenting existing/new processes and Ctrl-M jobs

Periodically monitoring File system Utilization of the Unix Servers which

are used by different applications and performing disk clean up activity

when the threshold limit exceeds performing break fix activities incase of any breakdown is process

Controlling Data distribution environment which is file flow area among vendors

Documenting the root cause analysis and trend analysis in breakdown periods

Carryout out work order request for the Client Users

Master's in Computer applications 

Bachelor's in Computer Science