Sukanya Shinde

Meticulous & versatile professional adept at managing multiple projects. Proactive, flexible and friendly first -year postgraduate student looking for positions to fit around while I pursue my studies. I carry experience of around 10 plus years as a Customer Service enthusiast where I have excelled. Eager to leverage skills for aligning business objectives & knowledge to achieve maximum operational efficiency. I am excited to work and again experience on top of my studies and have a flexible schedule.

Customer Service Skills

• Responsible for the initial contact with customers and identifying their needs.
• Direct requests and unresolved issues to the designated resource.
• Maintain records of customer interactions and transactions.
• Directly involved with customer in resolving comments and complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Maintain records of customer interactions and transactions.
• Provides effective and precise communications and co-ordinate with the internal departments.
• Ensures complete customer satisfaction though positive application of tactfulness, assertiveness and urgency.

Admin Skills

• Maintain and update filing, inventory, mailing, and database systems.
• Review files, records, and other documents to obtain information to respond to requests.
• Type, format, proofread, and edit correspondence and other documents.
• Respond to telephone, in person and electronic enquiries; forwards to appropriate person / department when necessary.
• Compile, copy, sort, and file records 
• Provides general information about the company to clients and the public.

Employment Experience 

Bachelors in Management Studies, India.

Pursuing PGD in Project Management, Ontario.