Sunandan Jain

Diligent store manager with over 15 years progressive experience and expertise in managing operation of high-volume retails stores. Proudly managed brand stores like Adidas, Reebok, Billabong, Quicksilver and other sports brand. Stores up to the size of 400sqm with average sales volume up to 3 million per month. Efficiently leaded team sizes up to 20 members. Proven track record of success driving / retail / store operations, achieving ambitious sales and revenue, goals. Solid background in customer service, P&L management, shrink control and loss prevention. Highly driven by value and ethics using strong communication skills providing relevant insights to key stakeholders. Contributing to client satisfaction and overall profitability. Subordinates grown and promoted in different roles like store supervisor and inventory controller. Successful executions of various brand activation with supporting the management with documentation and feedbacks. Seeking to leverage my expertise in leadership to fill the suitable position in your company. A dedicated leader aiming to help the company achieve its goal.

Dynamic MBA graduate with comprehensive knowledge of retail management and a solid foundation in customer service, sales, and operational efficiency. I bring a customer-centric approach and a deep understanding of driving sales growth. Eager to contribute to the Canadian retail sector with fresh perspectives and a commitment to optimizing business outcomes. Passionate about utilizing data-driven decision-making and strategic leadership skills honed during my MBA to support business success in competitive retail environments.

Old Navy - Senior Lead – Langley Smart Centre

Jan. 2024 to Present 

Old Navy - Brand Associate – Langley Smart Centre

Oct. 2022 to Dec. 2023

Key Responsibility

• Spearhead daily operations in the Men's department, collaborating closely with the Assistant Manager to ensure smooth functioning. Lead a team of sales associates, providing guidance and support to optimize customer service delivery and departmental performance.
• Exemplify a commitment to exceptional customer service by actively engaging with customers, addressing inquiries, and resolving issues to enhance their shopping experience. Consistently uphold Old Navy's service standards and foster a welcoming environment for patrons.
• Oversee the fitting room area, assisting customers with product selection, sizing, and ensuring a seamless try-on experience. Maintain cleanliness and organization in the fitting room area, promptly restocking merchandise and attending to customer needs.
• Assist in back-of-house operations, including inventory management, replenishment, and stock organization. Utilize effective communication and coordination skills to liaise with receiving and stocking teams, ensuring timely restocking of merchandise, and maintaining optimal inventory levels.
• Manage cash transactions at the till with accuracy and efficiency, adhering to established procedures and protocols.

TVG Group and Expo 2020 Dubai - RETAIL STORE MANAGER – Dubai, UAE. 

Sept. 2021 to Mar. 2022

Key Responsibilities

• Supervise, train, and assist employees like Duty Managers, Customer Service Officers and Retail Store Clerks in customer service, store maintenance and product promotions.
• Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles.
• Seek ways to better promote the store, the product line and service within the store.
• Maintain proper inventory levels, ensure stocking, implement purchasing plans, and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
• Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.

AL FUTTAIM GROUP ( RSH) – STORE MANAGER

Apr. 2011 to Feb. 2022

Key Responsibilities

• Grown sales by 30% in 5 yrs. Ensuring that Store achieves and exceeds the sales targets set by Operation Manager. Supporting and leading store team for providing the highest level of customer service.
• Key focus on store ATV and Conversion rate. Making sure that entire store team is updated and understands achieved and required KPI on weekly and monthly basis. Improved conversion of the store by 20%.
• Promptly and effectively resolving customer queries, maintain all record of Customer data, complaints, manage customer feedback, and ensure effective logging all books and follow-up.
• Weekly and Monthly creation of essential in Store reports pertaining to category contribution, stock reports, best seller, slow sellers. Utilizing them for store sales improvements.
• Analyzing store sales and category contribution and making required changes in store visual merchandising.
• Improve apparel category by 10%.
• Communicating with store team to build positive energy, fun working relationship, delegating, understanding, and guiding to promote teamwork.
• Responsible for store Inventory with Replenishment, Stock Orders, Deliveries, Storeroom organizing, Mall Permits, Window Installation, sales training.

STORE SUPERVISOR ( RSH)

Nov 2008 to Mar. 2011

CUSTOMER SERVICE ASSOCIATE ( RSH)

Sept. 2005 to Oct. 2008

Key Responsibilities

• Assisting in merchandising of store looks and helping customers according to their requirements.
• Performing all cashing functions and participating in annual inventories and stock takings.

• Trinity Western University - BC Canada

         Master in Business Administration - International Business

        2022 - 2024

• Welingkar Institute of Management Development & Research

         Post-Graduate Diploma in Business Admin (Retail Management)

        2007 - 2008