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Swati Kumari

Swati Kumari

Manager

Customer Service / Support

Toronto, Ontario

Social

About Swati Kumari:

Good at relationship management and have developed credibility and a good reputation with clients and colleagues

Attention to details & Accountability

Result-oriented with strong and effective communications skills

Strategic thinker who follows methodical approach towards problem solving 

Strong team player with ability to work under pressure

Display insight and ability in identifying issues and resolving them

Experience

Diversified experience of 5.5 years in Client-facing roles in the domains of Banking, Customer service, Catalog Management, Content creation & moderation and Academic writing 

Proven work experience in process excellence in managerial roles 

Working knowledge of Access Plus, Vision Plus, Spade, Crowd compute, Qualtrix, Cuic, Dotnet, Siebel, Avaya, Pulse, Citrix, Cisco, Plagiarism checker and other process related tools 

Proficient in Microsoft excel, Microsoft word, Outlook & Power point presentation

Pursuing IFIC course through CSI

Education

Successfully completed MBA in International Business in 2020

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