Swetha Manikraj

Results-driven professional with over 8 years of diverse experience across business operations, training, and data analytics. Adept at leveraging data to drive insights and support decision-making, with hands-on expertise in Power BI and Google Looker Studio,. Demonstrated success in fast-paced environments including Accenture, Concentrix, and Neo, where I contributed to process optimization, quality monitoring, and strategic reporting for global tech clients. A strong communicator and collaborator, I thrive in cross-functional teams and am committed to delivering impactful solutions that enhance performance and efficiency. Currently pursuing PMP certification to further strengthen my project management capabilities.

Randstad- Analyst- (2014-2015): Worked on a client project which provided customer care support.

Accenture- Process Associate ( 2016-2017) : Worked on client project which involved identification of spam networks in business listings in google my business platform. 

(2017-2020) : Accenture: Role: Instructor Associate:  Trained around 25 plus batches (150 plus employees). Had an opportunity to train different organizations on multiple cross vendor projects using virtual platform. Acknowledging, analyzing and preventing loopholes in review techniques 

Concentrix: Trainer II (2021-2022): Training new hires on client projects, mentoring pilot training team. Perform root cause analysis for client escalations and create SOPs. Updating training materials according to client standards

MBA - Asper Business School - University of Manitoba

BTech Chemical Engineering - JNTUH India: Grade A