
SYLVAIN MPOY
Customer Service / Support
About SYLVAIN MPOY:
Versatile, reliable, and highly motivated, I hold a bachelor’s degree in computer science and recently completed forklift operator training. I have over four years of experience working in a hospital environment in India, where I developed strong interpersonal skills, adaptability, and a deep sense of responsibility through daily interaction with medical staff and patients. I also have experience as a security officer, which strengthened my discipline, attention to detail, and ability to remain calm under pressure. In addition, I hold a Red Cross certificate in first aid, enhancing my safety awareness and emergency response capabilities. I am eager to contribute my technical, logistical, and human skills to a dynamic team.
Experience
Payroll Manager
GSA – Kinshasa
August 2023 – Present
• Manage payroll processing for staff and contractors
• Ensure compliance with labor laws and internal policies
• Maintain accurate records of salaries, deductions, and benefits
• Coordinate with HR and finance departments for reporting and audits
Hospital Support Assistant
Narayana Hospital – India
August 2018 – December 2021
• Assisted medical staff in daily operations and patient care
• Maintained hygiene and safety standards in hospital wards
• Facilitated communication between patients and healthcare professionals
Security Officer
Private Company – Kinshasa
January 2021– June 2023
• Monitored access points and ensured the safety of personnel and property
• Responded to incidents and followed emergency protocols
• Maintained detailed security logs and reports
Education
Bachelor’s Degree in Computer science
Year of Graduation: 2014
• Solid foundation in IT systems, programming, and digital tools
• Developed analytical thinking and problem-solving skills
Forklift Operator Training
Training Center: LIFTOW
Issue Date: 20 August2025
Expiry Date: 20 August 2028
• Trained in operating forklift trucks
• Learned safety procedures and handling techniques
Red Cross Certificate
Issued by: Canadien Red Cross
Issue Date: 19- July -2025
Expiry date: 20-july-2028
• Basic first aid and emergency response
• Safety awareness and humanitarian principles
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