Tamunotonbara Inoma-Batubo

Detail-oriented and empathetic professional with over a decade of combined experience in customer service, insurance support, virtual operations, and client-facing sales.

 Demonstrated excellence in highpressure remote environments, supporting diverse clients across healthcare, insurance, and tech-adjacent sectors. Skilled in multitasking, digital documentation, CRM systems, scheduling, inbox/calendar management, and problem resolution. 

Passionate about delivering excellent service, building relationships, and enhancing organizational efficiency through proactive communication and tech-savvy support.

Professional Experience Summary - Tamunotonbara (Tams) Inoma-Batubo

Claims Technician - Property (Subsidence)
Sedgwick International, UK (Remote) | May 2025 - Present

Managed complex property claims, coordinating with loss adjusters and engineers to ensure efficient resolution, relevant to Loss Adjusting roles.

Maintained accurate records and communicated effectively with stakeholders, supporting skills for Virtual Assistant and Remote Customer Service roles.

Nighthawk Administrator - Remote Triage Coordinator
Medica Group, UK (Remote) | May 2025 - Jul 2025

Coordinated urgent radiology scans across UK hospitals, ensuring seamless data flow and clear communication with global partners, applicable to Virtual Assistant and Remote Customer Service roles.

Demonstrated precision in high-pressure environments, transferable to Insurance Brokerage and Loss Adjusting.

Claims Handler - Motor (P&C)
Davies Group, UK (Hybrid) | Oct 2022 - Feb 2025

Processed First Notification of Loss (FNOL) and provided empathetic, accurate support to policyholders, directly supporting Insurance Brokerage and Remote Customer Service skills.

Utilized claims systems for precise documentation, relevant to Loss Adjusting and administrative tasks in Virtual Assistant roles.

Senior Sales Executive - Real Estate (B2B/B2C)
Above Average Group, Abuja, Nigeria | Dec 2019 - Aug 2022

Exceeded sales targets by 130%, building strong relationships with corporate and high-net-worth clients, directly applicable to SaaS Sales and Insurance Brokerage.

Delivered compelling presentations to close deals, enhancing skills for client-facing Virtual Assistant and sales roles.

Sales Executive - Real Estate & Direct Sales
Above Average Group, Port Harcourt, Nigeria | Sep 2017 - Nov 2019

Drove lead generation and territory development with a customer-centric approach, supporting SaaS Sales and Insurance Brokerage.

Built trust-based client relationships, transferable to Remote Customer Service and Virtual Assistant roles.

Network Marketing & Telephone Sales (Various Brands)
Various Locations | 2011 - 2016

Developed strong phone-based sales pipelines and customer relationships, directly relevant to SaaS Sales and Remote Customer Service.

Educated clients on products to drive sales, enhancing skills for Insurance Brokerage and Virtual Assistant roles.

Education and Certifications Summary - Tamunotonbara (Tams) Inoma-Batubo

Education
Bachelor of Engineering (B.Eng.) - Electrical Engineering
University of Port Harcourt, Nigeria | Graduated: 2017

Developed analytical and problem-solving skills applicable to technical and client-facing roles.

Certifications & Training

Chartered Insurance Certificate (Cert CII) - UK
Relevant for insurance brokerage and loss adjusting roles, demonstrating foundational knowledge in insurance principles.

Chartered Loss Adjuster Foundation Certificate - UK
Specialized training for loss adjusting, focusing on claims assessment and resolution.

Liberty Mutual Insurance Certificate - Coursera

Foundations of Insurance

Insurance Product Knowledge

Professional Skills for Insurance Sales Success

Prospecting & Selling Insurance
Essential for insurance brokerage and customer service roles, enhancing sales and client support skills.

PRINCE2 Foundation - Coursera
Project management certification, valuable for organizing tasks in virtual assistant and SaaS sales roles.

Generative AI for Leaders - Coursera
Knowledge of AI tools, applicable to SaaS sales and tech-driven customer service roles.

AI for Project Managers & Scrum Masters - Coursera
Supports efficient task management and team coordination for virtual assistant roles.

Prompt Engineering Basics - IBM/Coursera
Enhances ability to leverage AI tools for customer service and sales automation.

Mastering AI Assistants for Entrepreneurs - Coursera
Relevant for virtual assistant roles, focusing on AI-driven administrative support.

Emotional Intelligence in Leadership - Coursera
Strengthens client interactions and team collaboration in customer service and sales.

Finance for Non-Financial Professionals - UC Irvine (Coursera)
Useful for understanding financial aspects in insurance and SaaS sales roles.

Leading Teams - University of Michigan (Coursera)
Enhances leadership and coordination skills for remote customer service and virtual assistant roles.