Tavleen Kaur Chhatwal

Professional with over 11 Years of experience in Operations and Reconciliation in the Banking and Media industry.
Demonstrated client/partner service, process enhancements, suspense account reconciliation, business analysis and reports with software tools like TLM, Cognos, GOW, PeopleSoft and JP Morgan.

Ensure all outstanding breaks are on track to be cleared according to the normal clearing period while
ensuring proper oversight of management notes are maintained
● Establish and maintain a relationship with internal and external contacts to collaborate effectively and
addressing tasks and resolutions
● Ensure optimal use of resources to manage volumes and changes in operational controls
● Responding to all internal business partner enquiries and concerns
● Supporting through client/partner service and/or process enhancements
● Knowledge of experience with TLM, PeopleSoft, Cognos & Global Operations Workbench (GOW)
● Maintaining GOW records sheet and SLA trackers
● Awarded Capital Market operations High 5 award in May '20 in supporting CIBC through client service and
process enhancements while demonstrating the values of trust, teamwork and accountability.
● Recognized on many occasions as a team player going above and beyond my role/hours to accommodate the team goals

Post Graduate Diploma in Management | Amity International Business School, Noida, Uttar
Pradesh