Tayyab Mehdi Abedi Syed

Committed and motivated professional with a diverse academic background and a strong drive to contribute to the success of any organization. Dedicated individual with a proven track record of responsibility and reliability, offering a versatile skill set that encompasses academic excellence and a passion for mentorship. Excels in various work settings, demonstrating adaptability and eagerness to learn, contributing to team success. Seeking to bring a versatile skill set and unwavering commitment to excellence to your organization.

WORK EXPERIENCE

313 Solutions, Pickering (10/2023 – Till date) Part time

• Contributed to 313 Solutions' projects focused on upgrading operating systems from Windows 7 to Windows 10, Windows 10 to Windows 11
• Played a key role in the planning and execution of the Windows 11 upgrade projects, ensuring seamless transitions for clients.
• Conducted thorough testing and quality assurance to identify and resolve potential issues during the upgrade process.
• Install, analyze, configure, and support the PC and network systems.
• Maintain and upgrade hardware and software to ensure availability and security.
• Make sure monthly patches are installed with AV updates.
• Support users for Microsoft 365 Teams, SharePoint and OneDrive synchronization
• Installing and configuring local and network printer for users and fixing issue with printers.
• Strong technical skills relating to multiple mobile platforms (IOS, Android & BlackBerry)
• Helping users to backup their Phone data
• Helping users to troubleshoot VPN issues (Cisco AnyConnect, Netmotion and Citrix Secure access)
• Provide Remote desktop support to users using applications like TeamViewer, LogMeIn, Mikogo, WebEx, Live Meeting, and Bomgar
• Always available for support calls on Weekends and after hours.
• Always keep available for another assigned task.

VaporVM, Dubai Intern (06/2023-08/2023)

• Working as an Intern in the Operations Centre for VaporVM, supporting clients for Physical Desktop/Virtual and VDI issues.
• Use Citrix Director for efficient monitoring and analysis for any Citrix CVAD issues.
• Answers client calls and fixing for any login issues, profile issues for Citrix VDI or Publish applications using and help to reset profile using Citrix Desktop Director.
• Ensured ticket approved by manager or supervisor through the (Ivanti) ticketing system before I add users to appropriate VDI or Published Application group.
• Documenting troubleshooting steps for unresolved issue before escalating to the senior team.
• Help users with password reset.
• Run Citrix usage reports weekly for VDI and Published applications.
• Always available for any other assigned task.

EDUCATION

The Indian High School, Oud Metha, Dubai, U.A.E. 

• High School Diploma (2008 – 2022)

Seneca College 

• Computer Systems Technology (2022 – 2025)