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Teta Ornella

Teta Ornella

Customer Service

Customer Service / Support

Ottawa, Ottawa

Social

About Teta Ornella:

Being an extrovert enabled me to connect with people in a way that I can be helpful and understand their needs. With a three year plus experience in the service industry, I am more eager to learn even more.

 

Experience

AVIA ALBERT THOMAS (LYON FRANCE) 2019-2020 AUGUST

MANAGER OF THE GAS STATION

  • Managing a team of 4 people
  • Handling customers' complaints and ensuring their satisfaction.
  • Overseeing all the financial movements within the institution
  • In charge of all the marketing materials of the station(point of sale)

HOTEL DE VILLE(LYON-FRANCE)

2021(JANUARY)-2022(JUNE)

RECEPTIONIST

  • Receiving and attending customers
  • Recording reservations/bookings
  • Answering calls

WESTIN HOTEL(OTTAWA-ONTARIO)

2022(DECEMBER)-2023(APRIL)

RECEPTIONIST

  • Answering calls and responding to emails
  • Helping customers in booking rooms/making reservations
  • Making sure that the reception area was always clean.

 

Education

Bachelors degree in business with concentration in logistics.

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